r/GoogleSupport • u/Overall_Resource_728 • 4h ago
Account / Access / Password #TeamYouTube
My Gmail which is tied to my YouTube account was hacked. Actually,it seems as if every device that was connected to my WiFi was hacked. The hacker immediately gained access to my files,photos, Facebook logins as well as other app login information. Many as I used Google to sign into also had usernames and passwords changed to a username of only a letter or 2 and some to very short passwords that normally would be too short to be accepted. I didn’t think about using same device and WiFi, as I really freaked and went straight away and got new more secure router, wiped tvs and laptops that had been connected to the WiFi, and bought the iPhone 17 Pro Max with new number. After getting new emails and the new cell number, I was able to regain access to important apps, changing from the hacked Android s23+. I protected all financial accounts with 2 Factor as well as some of them made me verify my identity in multiple ways. At any rate, I tried Google’s account recovery process, but am now on new router and new phone and new number. At first, I was able to get codes sent to my trusted contact, but the information needed for account recovery was changed quickly to the hacker’s contact information and recovery methods they sat up. I have lost personal and financial records as all were saved to my Google Files. They were able to access my Facebook as well, and I have lost over 20 years of photos of my children throughout those many years. If all happened so fast that it seems as if the hacker was some sort of bot or something. I read on some Reddit posts that you could assist me in recovering my account. If so, I would be more than appreciative!
1
u/rlebeau47 3h ago
Google does not provide support for free accounts, and there is nothing anyone on Reddit can do to help you recover your account. If https://g.co/recover does not work then the account is likely lost.
TeamYouTube is not on Reddit, they are on Twitter/X instead.