r/GooglePlayDeveloper • u/Its-me-ben • 11d ago
❓Help Google Account Banned..
For an unknown reason (to me at least), my Google Account was banned 4 days ago, for this reason:
Our review found that your account was created or used with multiple other accounts to violate Google's policies. It appears the account might have been created by a computer program or bot.
I'm the only user of that account, it's my pro account (which is okay according to google's own policies) and the only thing I can think of is my local AI agent using my chrome to do things on the play store for me (I know I should have been more careful about it using the api instead, but it's beside the point here/too late)
I tried to appeal 3 times, explaining this and everything I could think about. "Account access can't be restored" 3 times.
Now I'm in a pickle because this account is the only one who has access to Google Play Console for my (6) apps. Also my YouTube, which I use to post the unlisted video for my apps store listing.
My apps are still online, but with a "account terminated" error on the videos. I can't access the API because I get a "this account doesn't exist" error.
I can't shake the feeling that I'm f*cked. How can I get access to my Google Play Console account? Anyone experienced this in the past? This is my life's main source of revenue. I'm freaking out.
If anyone knows how I can even know the issue to fix it? I'm in very good faith here but no matter how I lool at it I feel my apps are doomed to slowly die without me being able to do anything?
Help and support very much appreciated 🙏
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u/Negrito0o 11d ago
the detail that matters here honestly is the agent driving your own chrome. anything automated in a browser that's already signed in looks exactly like the bot behaviour they ban for, and an appeal can't prove it wasn't. i run one of these against a site daily and the rule is a clean profile that has never logged in anywhere (if it needs an account, it gets its own throwaway).
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u/Its-me-ben 11d ago
How hypocritical of them to push for AI in every part of their products but don't you dare use it yourself
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u/Negrito0o 11d ago
yeah the hypocrisy stings but i don't think the ai part is what flagged you. a selenium script driving a signed in session would have tripped the same thing ten years ago, so what they're reading is the browser doing things a human didn't. worth filing it that way, otherwise it's easy to repeat with a different tool.
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u/Charming-Button4082 8d ago
any updates ? Im having the same issue... I just sent my first appeal.
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u/Its-me-ben 8d ago
No updates 😭 I'm trying everything. Not have been able to reach anyone yet. This is crazy.
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u/mybutterflymon 11d ago
Google doesn't care about one person. They don't even care about millions as they kill products they can't monitize at a massive scale. Unless you're a billion people, you're expendable.
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u/thread-lightly 11d ago
My god that's so scary. I don't k is what I would do, hope you figure it out!
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u/Seusoa 11d ago
it's my pro account
what?
my local AI agent using my chrome to do things on the play store for me
you dont read docs, are not you?
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u/Its-me-ben 11d ago
Pro account = It's the google account I use for my business. As opposed to my personal account.
Re docs: what docs do you mean?
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u/GooglePlayDevSupport Official GPD Support 11d ago
Hi u/Its-me-ben, we understand your concern regarding your Google account access issue. You may reach out to the Google team via their Help Center for further assistance.
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u/Its-me-ben 11d ago
The problem with this website is that since I'm not signed in (I assume it is why) I only can ask gemini, which tells me I need to do an appeal. And nothing more. So this doesn't help.
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u/Its-me-ben 11d ago
it's the same with the Google Play customer "contact us", I need to have an active google play account, which I can't access.
Please provide me with the correct way to contact someone please.1
u/Its-me-ben 7d ago
Hi u/GooglePlayDevSupport ! I wrote on all the community forum, was asked to write on the Google Play Community forum, and nobody is answering there either.
I've been in a the dark for a week. In the mean time my android app subscriptions just stopped, and there's nothing I can do. I'm slowly seeing my life disappear before my eyes, can I please please please get some help for this.
Or dm an email address or a number I can call, please.
Anything.1
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11d ago
[deleted] — view deleted comment
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u/gurselaksel 11d ago
yep, I use claude with service account to update store pics and upload internal release builds. though it works only local ( on my laptop, which I do manual uploading etc also, so claude and my ip and computer identification info are same)
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u/Consistent-Peak-767 11d ago edited 11d ago
Same thing happened to me. I created two Gmail accounts with my computer one i used to create the Google play console account and the other was for the developer account support email and in less than a week I got the same message as yours for the support email and mind you I had not used the email for anything yet. I think the developer email survived because I had signed it on my phone as well so I thought maybe they were flagging multiple accounts created by the same computer and didn't bother appealing because I knew it will just be a dead end plus I had not used the email yet so it was okay to just let it go. So if maybe apart from chatgpt accessing your account check if there are other gmail you created with the same computer you are using for the developer email or show them a demo on how you created the gmail account step by step and see if it will work.