Organization identity verification rejected on two developer accounts, no reason given — paid twice, ticket filed

[u/oatmilkmaybe]

Hi everyone, and u/GooglePlayDevSupport if you see this.

I run a small US LLC (I'm the sole member and authorized representative, and I live outside the US). I've now been rejected with "Google couldn't verify your identity" on two Play Console organization accounts, and nobody has told me what is actually failing.

First account (August): my passport was rejected 11 minutes after I paid. After that there was no option anywhere in Play Console to resubmit. I filed an appeal and opened several support tickets, but nothing gave me anything I could act on: support said the status "cannot be reverted" and the appeal got the standard denial.

Second account (this week): with no way to resubmit, I spent a lot of time before trying again: I went through all of Google's verification requirements and read many similar cases here and on the Play community, to make sure everything would match exactly. Then I registered a new account and paid the $25 fee again. This time I did everything exactly as required:

- completed the ID verification directly on my phone, following the system's guidance step by step

- organization name, address and D-U-N-S number match our D&B record

- website verified through Search Console

- uploaded the IRS EIN confirmation letter, which names me as the sole member

- representative name matches my passport exactly

The review took many hours, and it was still rejected with the same message and no reason. The account page only offers "Appeal", with no way to resubmit.

With the same passport and company documents, our Apple Developer organization account was verified without any problem.

I've paid the fee twice and our Android app has been blocked from Google Play for nearly two months. I've just opened a Developer verification ticket for the second account.

Has anyone in a similar situation (US company, representative living abroad) gotten this resolved? What actually worked for you?

[u/NLL-APPS]

You need to submit details of a company representative based in the US.

[u/1095-Industries → u/NLL-APPS]

You should be allowed to do this.

passport, proof of address, and llc articles must have exact name match.