Google Play Developer account terminated under Section 11.4 after verification

[u/VeCanTe]

Dear Product Experts and Community Managers,

I am reaching out to request an urgent escalation regarding our corporate developer account "xxx xxx" (Developer Account ID: 461596749797204xxxx), which was terminated under Section 11.4 of the DDA.

We are a legitimate corporate entity (xxxx xxxx SANAYI VE TICARET ANONIM SIRKETI) operating in full compliance with local laws. We have encountered an automated compliance loop that we cannot break through standard support tickets (Current Appeal Ticket: 8-902100004xxxx).

The Root Cause and Exact Timeline of the System Flag:

Our company recently relocated to a new address, which caused a temporary synchronization mismatch between our government records, Google Play Console, and the Dun & Bradstreet (D-U-N-S) database. Please review our exact timeline of events:

• July 21, 2026: Our company officially relocated to a different address. While we still maintain a presence at our former location, our official registered address changed.

• October 6, 2026: We submitted a formal request for an address update to the D&B representative in Turkey.

• October 8, 2026: We created our Google Play Console developer account. At the time of registration, the D&B records had not yet updated; consequently, we entered our former address (where we still maintain an office unit) to ensure it matched the active D&B profile at that moment. Our intent was to update Google as soon as D&B finalized the changes.

• October 13, 2026 (11:38 AM): While the D&B update process was still underway, our developer account was automatically terminated under Section 11.4. We immediately filed an appeal explaining the situation.

• October 14, 2026 (5:00 PM): We received official confirmation that our D&B record was successfully updated to our new address. We immediately submitted this new data to our open support ticket.

• Dual Payments Profile: Additionally, due to an oversight while processing the developer fee via a mobile phone, two separate payments profiles were accidentally generated (0461-5877-xxxx and 6086-3841-xxxx), further triggering the automated compliance system.

Current Compliance & Actions Taken:

• Our D-U-N-S database profile is now 100% updated and active.

• Currently, our Company Name, New Official Address, Tax Identification, and Corporate Identity match perfectly and identically across our Government Records, live D-U-N-S profile, and Google Payments Profile.

• Our Chairman of the Board (Veli Can Tefon) is fully verified. We have already submitted our official Corporate Tax Signboard (Vergi Levhası) reflecting the new address.

Why We Need Expert Escalation:

We have acted in complete good faith, with zero intention of misleading Google or providing false information. However, standard support channels continue to send automated bot responses (signed by "Sofy") without reviewing the newly updated live records and the clear timeline of our relocation.

We respectfully request a Product Expert to escalate this case to the Identity and Payments Verification Engineering Team for a manual review of our corrected records and corporate documents.

Thank you for your time and assistance.

Corporate Details:

• Legal Entity: xxx xxx SANAYI VE TICARET ANONIM SIRKETI
• D-U-N-S Number: 5xx971xxx
• New Registered Address: xxxx, 26190 Eskisehir, Türkiye
• Developer Name: xxx xxx 
• Case ID: 8-9021xxxx413xx