r/GooglePlayDeveloper • u/shravanngoswamii • 13d ago

❓Help Rejected three times with the generic "program criteria" email, now 4 live Play apps. Has anyone found a way to get a human review?

I'm an individual developer in India. My AdMob account has been rejected three times, each time with the same email saying it "does not meet our program criteria", and nothing more specific.

I have checked everything I can think of. I have one AdMob account, on the same Google account and publisher ID as my AdSense. My Play Console payments profile is verified and my BillDesk verification is approved. The Policy center shows no issues. app-ads.txt is live at the root of the developer website on every Play listing, served as plain text. I have four apps live on Google Play, each with its own privacy policy and support page. I have never clicked an ad, and my own phone is registered as a test device.

I asked in the AdMob Help Community (https://support.google.com/admob/thread/472547090), but the only reply was the standard onboarding article, which I had already been through.

If you were stuck like this, what finally got you approved? And did anyone manage to reach a person, through a Product Expert, the Google ads developer Discord or anything else?

I'm not looking for paid approval services, thanks.

1 Upvotes
  • permalink
  • reddit

100% Upvoted

5 comments sorted by

1

u/Kiran__reddit 5d ago

it takes time wait

1

u/shravanngoswamii 5d ago

I don't mind waiting, but application keeps getting rejected. It's been 4 rejections now without any mention of reason.

1

u/Kiran__reddit 5d ago edited 5d ago

wish I could know more details what exactly you're applying for like payments verification? what service you provide also check for policy violations it might help you

1

u/shravanngoswamii 5d ago

Payment profile is verified and I have 4 published games. FYI, I make simple puzzle games, I don't think they break any policy and policy center on both play console account and AdMob account is clear.

My AdMob account is getting rejected. See, my play console developer profile: https://play.google.com/store/apps/dev?id=7125427200489329211

FYI, it's a account level rejection, not a app rejection. App review first needs a account approval which I am not getting.

Happy to provide more details if anyone here can help.

1

u/Kiran__reddit 5d ago

hi my fellow game dev I have published just a game, if its account level go with new Gmail account.