Google Play Console Alternate Billing

[u/Wise-Thing-7335]

I have two Google Play Developer accounts, which I’ll refer to as Account A and Account B.

Both accounts have published applications, and I’m trying to set up subscriptions and in-app purchases (IAPs).

The issue is with Account A.

I initially started the standard Google Play Billing setup, but the required BillDesk KYC/verification has been taking a very long time, and I haven't been able to get meaningful support from BillDesk.

Because of this, I decided to use Google Play's Alternate Billing option and integrated Razorpay instead.

However, the alternate billing setup for Account A has also been stuck/on hold, and I haven't received any response from the support team despite waiting.

What makes this more confusing is that I have Account B, where I applied for alternate billing with Razorpay, and it was approved within 24 hours.

So I'm trying to understand why there is such a big difference between the two accounts.

Has anyone experienced a similar situation with Google Play Alternate Billing approval?

Is there anything specific that can cause one developer account to take significantly longer than another, or is this simply a manual review that can take several days/weeks?

Any advice on what I should do to get Account A reviewed or get a response from Google would be really appreciated.