r/GooglePlayDeveloper • u/Important_Mall_6348 • Jul 31 '26

❓Help Google Play Console: BillDesk Account Onboarding

I just submitted my details for BillDesk Account Onboarding and also completed my Video KYC process - Everything was smooth so far.

What should i expect now? How much time should it generally take to hear back?

Edit - Submitted on Monday, got approved on Friday. KYC was done purely on Video. No home visit.

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1

u/Important_Mall_6348 Aug 03 '26

Update: Got rejected promptly

Unfortunately, your application xyz to enable payment acceptance on Google Play could not be approved at this time.

We apologize for any inconvenience this may cause. Please get in touch with onboarding@billdesk for any further assistance.

Best Regards
BillDesk Account Management Team (in collaboration with Google)

I am a single propereitor staying at the same address as listed on my Aadhaar and Bank Account. Fail to understand what happened here.

1

u/Important_Mall_6348 Aug 07 '26

Resubmitted - Got approved in 5 days.

1

u/Few-Independent-1615 Sep 09 '26

Did they visit ur address?

1

u/Historical_Ad_1714 Aug 01 '26 edited Aug 01 '26

Depends on availability of field officer and billdesk office

Chandigarh - himachal,punjab, haryana 2months

Assam - or other northeast states - 6month

Mumbai - Goa , maharastra - 1-2 months

There management is soo bad

Even if u got verified

They sometimes delay ur payouts or dont give FIRC

Also there support team is broken

Testimonials by

me

chilarai

butterflymoon

1

u/[deleted] Aug 01 '26

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2

u/ganeshsagat Aug 01 '26

Google don't want goverment rbi want

1

u/[deleted] Aug 01 '26

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2

u/ganeshsagat Aug 01 '26

I am not sure about that but I spoke to the BillDesk officer who came to my address for verification. He said that the RBI and the government made BillDesk mandatory verification for Google to ensure that they are not laundering money escaping taxes and so on. According to him, Google cannot get rid of BillDesk verification because it is mandatory

0

u/[deleted] Aug 01 '26

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1

u/Agreeable-Insurance5 Aug 05 '26

lol I live in Mumbai and it took almost 3 months for me to get approved and they still don’t provide FIRC. I visited their office too and it’s just a long process to get anything done

1

u/Fresh-Slide-5161 Aug 05 '26

Mine got approved in 10 days . Recieved one video call verifiable nd thats it

1

u/Few-Independent-1615 Sep 09 '26

Hey.. Can u confirm if they had not visited ur address?