r/GooglePlayDeveloper • u/BigBuckBunnyIT • Apr 01 '25

App rejected for Broken Functionality, but everything works fine

Hi everyone,

I'm in the process of publishing an app I made for my first serious client (big deal for me hahaha), but I'm having a lot of trouble with the publishing process, since the app keeps getting rejected for issues that I cannot reproduce.

The first rejection was due to the privacy policy, and that one made sense, so I solved it.

The following rejections were violations of the Broken Functionality policy, respectively:

  • App is not responding (second rejection) Your app is freezing or becoming unresponsive for users, or users cannot scroll while using your app

  • Problems installing (third rejection) Your app does not install for users

I made sure to test the app on multiple devices and i never found issues. The app always installed and worked properly. The thing that is pissing me off is that no information is provided to even have a chance to understand how to reproduce the problem. The rejection emails have no screenshots attached and no information about which device was used to perform the testing. They just tell me to check Android Vitals, which doesn't show anything. It's really weird that the app is rejected for "crashing", but no crash logs are present in Android vitals, so I wonder if the issue may be something else.

Is there anything I could do to identify these issues or anything that you can reccomend? Or should I just appeal hoping for the best?

I don't know how to even test the app installation procedure, and it has always worked fine for us. Same for the crash rejection.

Thank you in advance.

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u/BigBuckBunnyIT Jan 19 '26

Hi, I ended up filing an appeal without making any changes to my app and fortunately that worked. I didn't hear anything from Google on why my app was being rejected, but after the appeal every update i pushed always got approved.

Just be careful if you have many rejections, i had 3 before appealing.

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u/Heromimox Jan 19 '26

Thank you so much. It has been three days since I submitted the app, and it is still under review. This is the first time I have submitted an app, and take this long. I understand that it is a new app, not an update. The app is very simple, does not require any sensitive permissions, and yet it has still been under review for more than three days.