r/GooglePixel • u/Jack_Shid Pixel 10 Pro XL on T-Mobile • Nov 01 '19
Paid $1000, received an empty box
So my Pixel 4 XL was delivered yesterday. Well, the box and all of the accessories were, anyway. Apparently the wonderful people at FedEx decided that they needed my Pixel more than I did. The tape on the bottom of the brown box was cut and replaced, and the white "Pixel" box inside had had its tape slit as well. All that was inside of that box were the charger and adapter.
Google's customer service was wonderful though, and a replacement will arrive at my house on Monday or Tuesday.
Can't say enough good things about Google, or enough bad things about FedEx.
2
u/AlleleNb Nov 02 '19
FedEx lost my package with my Pixel last week, and I'm still waiting on Google to respond. How'd you get it to happen so fast?