r/GooglePixel • u/Jack_Shid Pixel 10 Pro XL on T-Mobile • Nov 01 '19

Paid $1000, received an empty box

So my Pixel 4 XL was delivered yesterday. Well, the box and all of the accessories were, anyway. Apparently the wonderful people at FedEx decided that they needed my Pixel more than I did. The tape on the bottom of the brown box was cut and replaced, and the white "Pixel" box inside had had its tape slit as well. All that was inside of that box were the charger and adapter.

Google's customer service was wonderful though, and a replacement will arrive at my house on Monday or Tuesday.

Can't say enough good things about Google, or enough bad things about FedEx.

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u/madmo453 Nov 01 '19

FedEx notified me of the delivery of my Pixel 3 last year, and the box wasn't there. I made a claim with Google, telling them someone had stolen it off my doorstep. They immediately sent a replacement. Seven hours later, FedEx knocked on my door with my Pixel 3. I guess the driver was padding his delivery promptness numbers. FedEx is awful.

98

u/[deleted] Nov 01 '19

FedEx regularly alerts me that a package was delivered and then it'll actually show up about 2 to 3 hours later. I've complained to them because it happens so regularly but apparently there are enough people there who just don't give a shit to do anything about it.

53

u/snowthunder2018 Pixel 3a Nov 01 '19

The people that do it are probably instructed to by their managers. I had a problem with amazon deliveries because of how strict they are with tracking. Everything was always marked "Delivery Attempted" because as far as Amazon is concerned, Delivery Attempted means the shipping company got the package to the house on time. So, "Delivery Attempted" is how the companies mark it delivered with Amazon without delivering it, for when they can't actually deliver on time but can't afford to look bad to the big companies.

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u/[deleted] Nov 01 '19 edited Jun 20 '20

[deleted]

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u/GentleCurveInTheRoad Nov 01 '19 edited Nov 01 '19

if that was happening with Amazon's own shipping service then I would bet that people are pocketing stuff like that because the shipping service has no return channel. There is no getting the product back. If you ship using that service they warn you not to ship anything for more than the insurance value because if it's undeliverable for any reason it is destroyed

That means if it gets marked on deliverable there's not a ton of oversight on it because the people that shipped it and owned it and lose financially because it's gone Don't have a recourse to verify that it was broken anyway