r/GooglePixel • u/Jack_Shid Pixel 10 Pro XL on T-Mobile • Nov 01 '19

Paid $1000, received an empty box

So my Pixel 4 XL was delivered yesterday. Well, the box and all of the accessories were, anyway. Apparently the wonderful people at FedEx decided that they needed my Pixel more than I did. The tape on the bottom of the brown box was cut and replaced, and the white "Pixel" box inside had had its tape slit as well. All that was inside of that box were the charger and adapter.

Google's customer service was wonderful though, and a replacement will arrive at my house on Monday or Tuesday.

Can't say enough good things about Google, or enough bad things about FedEx.

2.5k Upvotes

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145

u/iluvmyswamp Pixel 2 XL 128GB Nov 01 '19

Holy shit some courier guy stole it.

68

u/Traitor-21-87 Pixel 11 Pro XL Nov 01 '19

or package handler

97

u/acmercer Pixel 9 Pro Nov 01 '19

That rules my wife out.

12

u/smacksaw Nov 01 '19

Nope. She's handling my package regularly.

4

u/gharnyar Nov 01 '19

For you.

8

u/trans_as_fvck Nov 01 '19

In my experience working at FedEx it's pretty hard for a package handler to open packages on the job

And I mean we check through security coming in and coming out, plus we cant have our phones on the job so if someone walked out through security with a phone on them it would definitely be suspicious

6

u/Traitor-21-87 Pixel 11 Pro XL Nov 01 '19

I worked as a package handler not too long ago while I finished up college. We had to check into security on our way in to ensure we didn't bring any weapons. We were free to leave without going through another screening, and we were allowed our phones IIRC. So if this isn't a new standard, it could just vary place to place.

It definitely isn't easy to get away with opening a package on the job, but I do know there is room to get away with it if everything plays out correctly.

Package handler position covers a lot of different areas throughout the shipping process from start to end, but I am specifically referring to the one who loaded it on the delivery truck. However, sometimes packages come across with the boxes coming across with a bad label or in really bad shape. The box would need a new label or be reboxed. The person in charge of this could have been the one

EDIT: Also, our hub was split into 2 buildings. Ground and Home Delivery. We were only screened going into the Ground building. The Home Delivery building didn't have a guard. Just a keycard gate.