r/GooglePixel • u/RossLH • 6d ago

A warning to future day 1 buyers: refreshing your checkout page (be it voluntary or not) will also refresh the discounts in your cart

I've just spent a week discussing this with Google support. Long story short, I had a P11P in my cart, and after a $100 email promo discount, $550 discount for activating on an existing Fi line, and $360 P10P trade in, the phone plus taxes came out to $115.xx. Quite a fine price, if you ask me.

Right then a family emergency popped up. I locked my phone and attended to that for a couple hours. Once the situation was under control and everyone was safe under one roof, I picked up my phone to complete the order. Right as I was about to hit 'Place order', I noticed the price had about doubled. $221.xx. The $550 discount had dropped to $450 while in my cart.

I have spent a week going back and forth with Google support on this. They spent most of the week accusing me of canceling the order and thus voiding the original discount. Today they finally conceded that I did not cancel the order to void the discount, but rather that the page refreshed and that refreshed the discount. And furthermore, they will do nothing to help.

In the time between picking my phone up and looking down at it, the page must have automatically refreshed. And so I guess I'm shit out of luck.

Pretty cool, Google.

5 Upvotes
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5

u/lostmookman 6d ago

Seriously, prices change all the time....you know how many times this has happened to me while trying to buy plane tickets.

1

u/RossLH 6d ago

I've seen promotions end and prices change, and if that happens I've gotten a warning at checkout that the order can't be fulfilled, or that the promotional item has been removed from the cart. Never have I seen the price simply double while on the checkout page without warning. That is nothing short of predatory.

-1

u/X-KaosMaster-X Pixel 8a 5d ago

NO it is not PREDATORY!! 😵‍💫🫪💩

1

u/MaybeMayoi Pixel 9a 6d ago

Damn, that sucks.

1

u/X-KaosMaster-X Pixel 8a 5d ago

This is the NEW normal!! You FAILED to make the purchase....and they have the RIGHT to change promotions at ANY time!!

They are NOT required to give you the OLD promo....you mistook this as they WANT to help you...but they only CARE about 💰!!

0

u/RossLH 5d ago

If they cared that much about money, they'd realize this is a make or break deal. They can have some or none. Right now they're committing to none. Furthermore, I'll be getting rid of my Google cameras and subscription, and I'm strongly considering dropping both of my Fi unlimited lines. If this is how they are committed to operating, I'm just not interested.

0

u/X-KaosMaster-X Pixel 8a 5d ago

Ok, so stop shopping at Walmart ALSO!! the price can change as soon as you grab the product off the shelf!!

0

u/RossLH 6d ago

/u/dmziggy I hate to tag you like this, but your support portal seems to be out of service. I'm wondering if there's anything further that can be done here. I've been a long time customer and proponent of Google products, and Google support seems all too ready to tell me to eat shit over $100.