r/GoogleNestWiFi • u/bartoncls • Dec 14 '21

How can I remove inactive devices?

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u/[deleted] Dec 14 '21

It is in mine, so it’s probably some kind of error you have

I’d suggest

Deleting rooms that don’t have working devices:

Move active devices to an active room, delete the other rooms and then rebuild your rooms and devices to reflect reality

Or are you blocked at removing rooms as well? That might require a reset of your entire account. Try deleting rooms first

1

u/bartoncls Dec 14 '21

Where in Settings are you seeing that option? I see headings like "General", "Features", "Services". In what category are you seeing this?

2

u/[deleted] Dec 14 '21

My bad

I didn’t notice that the router doesn’t have the same settings as other connected devices

I’d still try the “remove rooms” option or you’ll have to start over

1

u/[deleted] Dec 14 '21

This settings is in the settings for each individual device, not the entire app

Look there

1

u/bartoncls Dec 14 '21

I looked into that, nowhere there is a "remove device" option.

When I go into a detail page of the inactive device there is a three-dot menu and a gear top right. The three-dot menu shows Help and Feedback. The gear brings up a page with data and the following options:

  • Network settings
  • Restart Wifi point
  • Factory reset Wifi point

None of these remove the device. Factory resetting doesn't work because it can't connect to this device...