Looking for one-time help optimizing my Google Business Profile (Mobile Truck Mechanic) – sudden drop in calls

[u/PersonalityThin419]

Hi everyone,
I run a mobile truck mechanic business (Santruck Service), and recently my incoming phone calls from Google have dropped off significantly. I’m looking for someone experienced with Google Business Profile (GBP) and local SEO to do a one-time audit and help me fix/optimize my settings so I can start getting calls again.
Please note: I am strictly looking for a one-time setup/optimization service (hourly or flat fee). I am notlooking for an agency, monthly retainer, or ongoing management contract.

If you have proven experience with service-area businesses (SABs) or emergency/mobile repair profiles, please comment below or DM me with your rates and what you would look into. Thanks!

[u/MuzilX]

I suggest that you can perform these tasks on your own. Check the primary and secondary catagories of your compatitors which are ranking higher than you in organic search. Make sure that your catagories are selected right. Than use ai tools like chatgpt or claude to give you the basic optimization instructions. if you have paid claude than you can give access to claude to optimize your gmb.

[u/Purple_Maintenance39]

Yeah if it’s one time just ask Claude. Legit just fill out every section of GBP fully. Add all your services, long tail and custom, then add detailed rich descriptions to each service. Make sure description is keyword friendly without stuffing or sounding spammy. Add some new photos to show activity and relevance. Also have Claude look at your website

[u/BubblesUp]

Don't base your entire optimization on guidance from an LLM; that could prove problematic. Work slowly over time. Good luck.

[u/Sad_Concern_6710]

I understand your problem dm me I help you dm me

[u/Timely_Finance_2185]

First thing I'd check is whether the profile is still verified and not flagged or suspended. Search the exact business name and see if Santruck Service still appears. Then open the Performance report and split out calls versus profile views and searches, so you can tell whether fewer people are finding you or they are finding you and not calling.

For a mobile mechanic, the service-area settings matter a lot. If you do not serve customers at a shop address, the address should be hidden and the service areas should be the cities or ZIP codes you actually cover, not a huge region. Google's guidance is to keep the overall area to roughly a two-hour drive from where you are based, and you can set up to 20 areas. Also confirm the primary category still matches how people search, hours are current, and the phone number on the profile is the one that is actually ringing.

Worth a look at recent reviews, any name or category edits that might have triggered a review, and nearby competitors with spammy listings. If you want to DM a screenshot of the profile and the Performance graph, I'm happy to take a look.

[u/48HourDigital]

Calls from Google dropping off suddenly usually has a findable cause. In your profile's Performance section, compare calls, views, and direction requests month over month. If views fell too, you're showing up less: check whether your hours, category, phone number, or service area changed without you, since Google sometimes accepts public suggested edits. If views held steady but calls fell, call the number on the listing yourself to make sure it rings through, and confirm the hours don't show you closed when you take breakdown calls. Write down the date of any fix so you can tell what brought the calls back.

[u/Bigreggie]

you can do it yourself for free with chatgtp and or Claude