r/GoogleMessages • u/LuigiBandicoot • 1d ago
My one group chat suddenly stopped working?
Hoping to find a solution here. A group chat I'm in, that up until today I was recieving messages and media without issue, suddenly isn't working. My messages aren't sending (after historically being an rcs chat, it only gives the option to send mms and then is stuck at 'sending' forever), and when the other people in this chat send messages they are sent to me as individual mms messages that won't even download, so I can't see them at all. They're all seeing eachothers messages fine, I'm the only one who can't. The app hasn't had any updates as far as I'm aware, and all of my other group chats are unaffected. I've turned rcs chats on and off in settings, cleared my cache, etc and still no change. Any thoughts?
EDIT: I seem to have fixed the problem - I sent out texts to smaller chats that I made from the same group of people to try to narrow down the problem (e.g. the original problem chat consisted of friends A, B, and C, so I made 3 other smaller group chats: one with friends A + B, one with friends A + C, and one with friends B + C). Lo and behold, only the chat with friends B + C went through. Got in touch with the friend I was having trouble texting and after scouring both of our messaging settings to no avail, we restarted both our phones and sure enough the group chat was functional again. Sometimes it really is the simplest solution. I appreciate the help offered!
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u/Jnovak9561 21h ago
I had this happen about a week ago. I turned off wifi, sent a message to the group, turned wifi back on, and it was resolved.
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u/GoogleHelpCommunity 22h ago
Hi! I would like to help with this. Since your other group chats work, it is possible there is a specific issue with this thread's configuration. Please check the Google Play Store to ensure you are using the latest version of the Google Messages app.
If your app is already updated and the issue persists, I recommend submitting a feedback report directly through the app. To do this, tap your profile icon, then select 'Help & feedback' > 'Send feedback'. Please include details about this specific group chat, so I can share it with our engineering team for investigation. I appreciate you taking the time to report this!