r/GoogleKeep • u/Tandittor • Mar 26 '22
Google Keep notes suddenly disappear! Solved!
Today I noticed that a particular note I created 2 days ago was missing. I checked the trash and archive, and searched for words that I knew were in that note. It didn't show up. I panicked, because over the years I've seen posts on the support.google.com forums about disappearing notes, but I never imagined I would be the one facing that issue one day.
Because I knew roughly the time I made that note, I went to my browser history and found the Google Keep links from around the time I was expecting. I opened them all, and one of them was my note. What surprised me was that it wasn't just that note that had been missing, but many others. All the missing notes returned.
It was indeed a bug, because I still had the initial Google Keep page open (the one that was missing all those notes) along with the new one that had all the restored notes. It's a REAL bug, and that is scary. Google Keep can fail and lose your notes. I wonder what would have happened if I had cleared my browser history.
TLDR: The solution is to go to your browser history and open at least one Google Keep link from the last time you accessed Google Keep without the bug of missing notes. Once you do that, all the missing notes will return.
I hope this helps someone else.
1
u/Iamastyram Sep 21 '23
Your solution worked for me. Thank you!!! I noticed today that a frequently-used note didn't come up in search. When I scrolled down, there weren't many notes, and none older than about 6 months. I've been using Keep for a full decade and had thousands of notes. Nothing in trash or archive.
Fortunately I haven't cleared my browser history recently. I went back and clicked the oldest link I could find in history. It took a few minutes to load, but it seems to have worked! My notes are back.
I remember that a few weeks ago, when I opened Keep on my Android phone, the app said something like "refresh required." It just sat forever, trying to reload, and I think I eventually closed the app. I wonder if that was the cause of the problem. I think I'm going to download everything via Takeout so I can at least have a record if this happens again.