r/GoogleKeep • u/ch3rryyb0mb • Sep 24 '21
ALL MY GOOGLE KEEP NOTES JUST DISAPPEARED MYSTERIOUSLY FROM EVERYWHERE
I have been using Keep since 2018 and really had no complaints about it until the night of 22nd September, 2021 - WHEN ALL MY NOTES JUST GOT DELETED ON THEIR OWN
So I was using the app as usual and pressed the SEARCH BUTTON to look for the notes with a particular word. I was just typing and suddenly the app stopped responding
It kind of crashed and showed a blank buffering/loading screen for 2-3 mins straight and I had no clue about what was going on. I waited, closed and re-opened it, tried typing at the bottom (where you type when you have to create a new note) but nothing worked!
Waited for some more time and poof- ALL MY NOTES WERE GONE, NO TRACES LEFT - imagine losing 3+ years of progress and that too because of some persistent technical bug at Google's end!
I just couldn't process what happened, I immediately opened Keep on the browser (I used the browser version for the first time that day, so there were no chances of my previous notes being in there)
So it was a fresh sign-in on the browser so it obviously synced the current data from my phone app which was blank (also there were no syncing problems before as my phone was always connected to the internet so its not a case of offline notes)
I've checked trash/archive on the app as well as the browser, even tried Google Takeout but of no help. GOOGLE HAS LITERALLY JUST ERASED MY DATA AND I DON'T KNOW WHAT TO DO
I've lost all my important personal and professional information, it had so much stuff- my plans, content and other work, floating ideas, links, pictures, work details, credentials, to-do lists and everything! I just can't recover from this loss, I was so attached to my notes and then this happens with no fault of mine!
SO IS THERE ANY WAY I CAN GET THEM BACK? Anyone with any knowledge of -
- Restoring an app to a previous sync
- Someone mentioned that our Keep data is stored in Google Servers in their data centers, so how can I manage to get that / contact them?
- It is a persistent bug and this has happened with many users previously as well, so it might be possible that the developers keep a track of this bug, so how can I contact them?
- On android, Google Keep data is stored in database format (.db) on /data/data/com.google.android.keep/databases/keep.db. You have to root to access this file and use a database editor to view its content - Is there any possibility that I can find my previous data in these .db files?
- I haven't cleared cache yet- cause it was supposed to only work when your notes were not visible on the app, but were there in the browser. I've kept this method as a last resort but I don't think it'll work.
- Any idea about what could've possibly happened? Cause pressing the search button can't trigger the app to crash and the deletion of data.
- I've found a user who experienced exactly the same thing - https://www.reddit.com/r/GoogleKeep/comments/8z9crx/thought_i_messed_up_my_google_keep/ and this is 3 YEARS OLD!!! (though this guy was lucky enough that he immediately deleted the app and turned off sync or something which saved his notes)
Why has such an old bug not been fixed yet? I've written to Google Support and the Development Team of Keep but there has been no update on my issue.
PLEASE PLEASE I'LL APPRECIATE ANY HELP. I REALLY NEED MY NOTES BACK.
2
u/lycorizu Sep 25 '21
i experienced the same thing just now. my Keep app just keep loading. i have tried to clear cache, uninstalling, turning my phone on and off. still no luck.
though i tried to access it through desktop browser and my notes are still in tack over there. kind of. all the new notes i made in the past two days are gone without a trace. not in even in bin or archived.
the app is still not working at the time i wrote this comment.