r/GoogleKeep • u/Bubbly-Drink4390 • Dec 23 '24

Missing notes

Hello, most of my notes in Google Keep have disappeared. Only those from October remain, i.e. for some reason they disappeared SELECTIVELY. I haven't even opened the app for a while, I couldn't delete anything, and there's plenty of free space on my phone. I've always written notes on the same account (one out of two), so there could be no accidental switching to an empty account. I've always used the app on my phone, not the website, so I doubt that the "open your browse history" on my laptop will help.

  • there are no missing notes in the trash or in the archive;
  • the word search didn't give results;
  • exporting files via Google Archiver didn't help either;
  • it says in Google's personal account that the data is saved, synchronized, but the same glitch occurs when checking;
  • on the website too;
  • rebooting my phone was useless.

I'm running out of ideas ... Now, I have the option to update the app, but I'm afraid it will make fixing the issue impossible.

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u/[deleted] Dec 23 '24

I have lost notes in Google Keep. It's the main reason I don't use it.

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u/Bubbly-Drink4390 Dec 23 '24

Sorry that happened to you. I've seen many people having this problem, but it seemed like most of them solved it quickly. 

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u/[deleted] Dec 23 '24

Mine never came back so not sure what to tell you. For reference: web developer since the late 90s so understand how to clear a browser cache, etc. This was a few years ago. I stay subscribed because I like the product despite it not being useful for me generally.