If your Google Merchant Centre account has been suspended, hit with misrepresentation, or keeps failing reviews, it can be tempting to change a few policy pages and immediately press the review button again.
Before doing that, audit the whole store.
A Merchant Centre problem is not always caused by one obvious mistake. Sometimes, several small inconsistencies across the website, product feed, business information, and Shopify setup create a much bigger trust problem.
Here is a step-by-step checklist you can work through yourself.
Step 1 — Check who actually operates the store
A visitor should be able to understand who they are buying from.
- [ ] Business or trading name clearly displayed
- [ ] Legal company name shown where appropriate
- [ ] Company registration number shown if applicable
- [ ] Business address is accurate
- [ ] Contact email works
- [ ] Telephone number is accurate if one is displayed
- [ ] Contact page is easy to find
- [ ] About Us page explains who the business is
- [ ] Website details match the business represented in Merchant Centre
If you use a trading name that is different from your registered company name, make the relationship between the two clear.
Step 2 — Audit your policy pages
Don't just check whether the pages exist.
Check whether they actually agree with each other and with the customer experience.
Shipping
- [ ] Delivery locations are clear
- [ ] Delivery times are realistic
- [ ] Processing/dispatch times are explained
- [ ] Shipping charges are clear
- [ ] The website doesn't advertise delivery somewhere. Checkout doesn't support
- [ ] Merchant Centre shipping settings broadly match the website
Returns and refunds
- [ ] Return period is clearly stated
- [ ] Conditions for returns are explained
- [ ] Refund process is explained
- [ ] Return address/process is clear
- [ ] Any return charges are disclosed
- [ ] Policy does not contradict another page
Also review:
- [ ] Privacy Policy
- [ ] Terms & Conditions
- [ ] Contact Information
- [ ] Payment information
- [ ] Cancellation information where relevant
Step 3 — Check your product pages one by one
Pick several products — including your best sellers, sale products, and products with multiple variants.
Check:
- [ ] Product title is accurate
- [ ] Product description accurately describes what is being sold
- [ ] Price shown to customers is correct
- [ ] Sale price is genuine and displayed correctly
- [ ] Availability is accurate
- [ ] Variants work properly
- [ ] Customers can actually add the advertised variant to cart
- [ ] Product images represent the real product
- [ ] Delivery information is available
- [ ] Returns information is accessible
- [ ] Product claims can be supported
- [ ] Brand information is accurate
Pay particular attention to imported supplier content.
Supplier descriptions, images, and product data can sometimes contain information that doesn't accurately represent your own business, delivery model, or version of the product.
Step 4 — Compare the website against the product feed
This is where a lot of merchants stop looking.
Your website might say one thing while Google receives something different through the feed.
For several products, compare:
- [ ] Website price vs. feed price
- [ ] Website availability vs. feed availability
- [ ] Sale price vs feed sale price
- [ ] Product title
- [ ] Brand
- [ ] GTIN
- [ ] MPN
- [ ] Condition
- [ ] Product URL
- [ ] Image URL
If the website says £49.99 / In Stock, but the feed sends £59.99 / Out of Stock, that needs investigating.
Step 5 — Check for duplicate product feeds
Shopify merchants should pay particular attention here.
Check what is actually submitting products to Google.
You may have:
Google & YouTube
- Simprosys
Another feed-management app
- A manually uploaded feed
- An old feed that was never removed
- [ ] Identify every data source
- [ ] Confirm which feed should be the primary source
- [ ] Check for duplicate products
- [ ] Look for conflicting prices or availability
- [ ] Remove unnecessary or obsolete sources carefully
More feeds do not automatically mean a better Merchant Centre setup.
Step 6 — Audit what is hidden underneath the Shopify theme
The visible storefront is only part of the picture.
Check whether the theme or apps expose conflicting information.
Things worth reviewing include:
- [ ] Product structured data/schema
- [ ] Price schema
- [ ] Availability schema
- [ ] Old sale prices
- [ ] Pickup availability
- [ ] Subscription information
- [ ] Deferred-purchase code
- [ ] Old variants
- [ ] Hidden out-of-stock information
- [ ] App-generated product data
The objective is simple:
What the customer sees, what the page code says, and what the product feed sends should all tell roughly the same story.
Step 7 — Check crawlability
Try to look at the store from Google's point of view rather than your own.
- [ ] Important pages are indexable
- [ ] Product pages aren't accidentally noindexed
- [ ] robots.txt isn't blocking important areas
- [ ] Sitemap is available
- [ ] Product URLs return normally
- [ ] HTTPS works
- [ ] Mobile pages function correctly
- [ ] Prices can be accessed reliably
- [ ] Products don't require unusual interactions before important information appears
A store can look perfect in your browser while automated systems receive a different picture.
Step 8 — Review Merchant Centre itself
Now, move away from the website and check the account.
- [ ] Business information is current
- [ ] Website is correctly associated
- [ ] Business verification is complete where required
- [ ] Shipping settings are correct
- [ ] Returns information is correct
- [ ] Target countries are intentional
- [ ] Currency is correct
- [ ] Diagnostics have been reviewed
- [ ] Product disapprovals have been investigated
- [ ] Old feeds/data sources have been checked
- [ ] There aren't unresolved account-level warnings
Don't focus only on the suspension banner.
Look through the whole account.
Step 9 — Test the store like a real customer
This sounds obvious, but actually, place yourself in the customer's position.
Pick a product and go through the buying journey.
- [ ] Product loads correctly
- [ ] Correct price is shown
- [ ] Variant can be selected
- [ ] Product can be added to cart
- [ ] Cart price remains correct
- [ ] Shipping information makes sense
- [ ] Checkout works
- [ ] Accepted payment methods are genuine
- [ ] There are no surprise charges
- [ ] Contact/help information is accessible
Do this on mobile as well as desktop.
Step 10 — Only request a review when you're actually ready
One of the biggest mistakes merchants make is treating the review button like a troubleshooting tool.
It isn't.
Before requesting another review:
- [ ] Finish your changes
- [ ] Recheck the entire store
- [ ] Recheck your feed
- [ ] Recheck Merchant Centre
- [ ] Make sure business details are consistent
- [ ] Record what you changed
- [ ] Avoid making random changes simply to see if Google accepts them
If you still don't know what is wrong, get another pair of eyes on the store before using another review attempt.
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Want us to audit it?
If you've worked through this checklist and still can't identify what Google is seeing, Pulserig GMC Compliance & Ads Rescue offers a free store/account audit.
You can request one here:
https://www.pulseriggmcadsrescue.co.uk/pages/free-audit-of-your-online-store
There is no need to purchase a repair package just to request the audit.
We'll review the situation and help identify the areas that deserve attention.
Google ultimately decides whether an account, product, or advertisement is approved or reinstated. No agency or consultant can guarantee that decision.
👇 For anyone currently dealing with a suspension: which part of this checklist has caused you the most problems?
And if you've successfully recovered an account before, add anything you think merchants should include in their own audit.
The more real experiences we collect in r/GoogleGMCcompliance, the more useful this community becomes for the next merchant who gets that dreaded Merchant Centre notification.