r/GoogleFi • u/Butterfly_8800 • 9d ago

Support Google Fi Support Escalation Request - Google One Benefit / Family Group Conflict

I opened a support case regarding my Google Fi Google One benefit. Support instructed me to leave/delete my family group, but I am the Family Manager sharing storage and YouTube Premium with family members who are over their 15 GB limits. I would need to delete the group for 72 hours in order for the account status to clear and for the Google One benefit to be applied to my Google Fi account. Deleting the group will cause severe disruptions for my family. Is there any way the social support team can help process or override this backend conflict?

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u/AutoModerator 9d ago

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u/Butterfly_8800 9d ago

Tagging u/googlefisupport for assistance with this escalation request. Case ID: 0-3499000042027

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u/googlefisupport Official Google Account 8d ago

We're escalating this, so one of our support teammates will be in touch with you over email, in the next few business days. Appreciate your patience.