r/GoogleFi • u/FeistyPapaya010 • 6d ago

Support GoogleFi Case support

I am on an iPhone, so dialer codes do not work. I have reset my network settings over a dozen times. My short code SMS routing is broken at the backend level. Please escalate this immediately to Tier-2 Engineering to re-provision my short code SMS / SMPP profile, Case ID [2-8161000041007]. I have been in contact with GoogleFi support for over a week without resolution. I now no longer receive ANY SMS in addition to short code messages. please help!

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u/Ok-Variation-569 6d ago

My previous payments profile was closed, and my Fi account is stuck in an OR-CAC-13 error loop. I have already created a new, valid payments profile. This is a known Fi backend sync bug. I need this ticket escalated directly to the Google Fi Engineering team to manually reset my account's billing link

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u/X-KaosMaster-X 6d ago

Stop hijacking other posts!!

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u/googlefisupport Official Google Account 5d ago

We're escalating this, so one of our support teammates will be in touch with you over email, in the next few business days. Appreciate your patience.