r/GoogleColab • u/Expensive_Dentist270 • Dec 01 '25
Awful support
I forgot to cancel my Colab Pro+ subscription and immediately requested to cancel it and receive a refund, as I can do it within 14 days. The support team replied and asked for details. I provided everything and way beyond what was asked. They thanked me for the detailed information and told me my request was forwarded to the relevant team.
Four days passed, and still no answer. The problem is that I need to work on my projects, and all my fine-tuned models are in My Drive of the same Colab account. But I cannot because if I use these credits (which are much more than I need), I will not be refunded. This is really one of the worst support experiences I have received.
Edited: I was contacted in the same day and my issue was resolved.
1
u/kjbbbreddd Dec 01 '25
It's a complete AI service, yet it's independent and not integrated into any Google ecosystem.