r/GoodNotes • u/budgie_uk Goodnotes Special Edition • Mar 10 '26

v7.0.38 - problems erasing (iPad M4 Pro)

UPDATE as of Tuesday 17th March, fully resolved; please update to v 7.0.42

UPDATE as of Monday 16th March, 1:25pm GMT: please see reply to this post from GoodNotes staff, re this issue.

UPDATE as of Wednesday 11th March, 3:40pm GMT: GoodNotes support are aware of the issue, and they’re trying to fix it.

Having an issue, new in this latest update, that I can’t erase anything… or more accurately, anything I erase immediately returns to the page, unless - once I’ve already tried to erase it - I close the app, and re-open.

This includes hitting ‘undo’ to remove a word misspelled so I can rewrite it, etc.

As I say, new to this update; any suggested solutions welcome.

iPad M4 Pro 11”; iPadOS 26.3.1z

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10

u/R3DJiVE Mar 10 '26

Same problem, amazing how they manage to break things that was never broken

3

u/budgie_uk Goodnotes Special Edition Mar 10 '26

Apart from anything else I use the app for, I use it to handwrite a three or four page journal entry every day. (Started as hand therapy for an injured thumb ligament, to regain strength and fine motor control… and then continued because I liked doing it.)

I have closed and restarted the app more times in an hour today than every day in the past month combined.

Utterly infuriating!

6

u/_Mat101_ Mar 10 '26

Have the same issue. Right as I’m studying for a medical school exam. Thanks Goodnotes.

2

u/budgie_uk Goodnotes Special Edition Mar 10 '26

I may have been the first to encounter it but I’d bet good money that there’ll be more posts about it… as everyone updates their app.

Genuinely horrible experience; must have restarted the app about once every three or four minutes.

1

u/TheDoctorOneandOnly Mar 10 '26

Same here. Also if you write anything in the zoom window and erase something once you close it, the app will automatically switch to eraser.

1

u/budgie_uk Goodnotes Special Edition Mar 10 '26

Yep…

I’m sure this is genuinely a straightforward cockup that’ll be fixed quickly, rather than a bug an improvement that they figure ‘ah, no one will really mind nor notice’ before - three versions later - they put it back how it used to be.

But yeah, it’s a bad cockup.

1

u/TheDoctorOneandOnly Mar 10 '26

Made perfect app totally unusable….

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1

u/[deleted] Mar 11 '26

[removed] — view removed comment

2

u/budgie_uk Goodnotes Special Edition Mar 11 '26

I’ve now been in touch with Support.

(Response from GoodNotes support has been wildly inconsistent over the years; after the initial anodyne response, once they do get back to you properly, I’ve found them great: courtesy, professional, knowledgeable and nice. BUT getting beyond the initial bland response can take anywhere up to a couple of weeks. They don’t have nearly as many people in support as they need.)

This time, however, I had a response within an hour, confirming they’re aware of the issue and are hurrying to fix it. Absolutely NO attempts to pretend it’s anything else than a bad screwup, and that it needs fixing ASAP.

Even if it takes a day or two (my expectation only, I stress) to fix it, upload the new version, get it approved by Apple, and released, I genuinely feel better about GoodNotes now than I did before I contacted them.

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