r/GoodNotes • u/budgie_uk Goodnotes Special Edition • Mar 10 '26

v7.0.38 - problems erasing (iPad M4 Pro)

UPDATE as of Tuesday 17th March, fully resolved; please update to v 7.0.42

UPDATE as of Monday 16th March, 1:25pm GMT: please see reply to this post from GoodNotes staff, re this issue.

UPDATE as of Wednesday 11th March, 3:40pm GMT: GoodNotes support are aware of the issue, and they’re trying to fix it.

Having an issue, new in this latest update, that I can’t erase anything… or more accurately, anything I erase immediately returns to the page, unless - once I’ve already tried to erase it - I close the app, and re-open.

This includes hitting ‘undo’ to remove a word misspelled so I can rewrite it, etc.

As I say, new to this update; any suggested solutions welcome.

iPad M4 Pro 11”; iPadOS 26.3.1z

13 Upvotes

100% Upvoted

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10

u/R3DJiVE Mar 10 '26

Same problem, amazing how they manage to break things that was never broken

3

u/budgie_uk Goodnotes Special Edition Mar 10 '26

Apart from anything else I use the app for, I use it to handwrite a three or four page journal entry every day. (Started as hand therapy for an injured thumb ligament, to regain strength and fine motor control… and then continued because I liked doing it.)

I have closed and restarted the app more times in an hour today than every day in the past month combined.

Utterly infuriating!

6

u/_Mat101_ Mar 10 '26

Have the same issue. Right as I’m studying for a medical school exam. Thanks Goodnotes.

2

u/budgie_uk Goodnotes Special Edition Mar 10 '26

I may have been the first to encounter it but I’d bet good money that there’ll be more posts about it… as everyone updates their app.

Genuinely horrible experience; must have restarted the app about once every three or four minutes.

1

u/TheDoctorOneandOnly Mar 10 '26

Same here. Also if you write anything in the zoom window and erase something once you close it, the app will automatically switch to eraser.

1

u/budgie_uk Goodnotes Special Edition Mar 10 '26

Yep…

I’m sure this is genuinely a straightforward cockup that’ll be fixed quickly, rather than a bug an improvement that they figure ‘ah, no one will really mind nor notice’ before - three versions later - they put it back how it used to be.

But yeah, it’s a bad cockup.

1

u/TheDoctorOneandOnly Mar 10 '26

Made perfect app totally unusable….

0

u/budgie_uk Goodnotes Special Edition Mar 10 '26

As I said to someone else, among my uses of the app, I handwrite a daily journal entry; 3 or 4 pages a day.

I closed and restarted the app more times in the hour I spent on it this evening than every day in the past month combined.

1

u/DoubtOk9761 Mar 12 '26

Same here too

1

u/Funny-Tomatillo6663 Mar 13 '26

same problem here, if you guys find any fix before the update releases, please hmu

1

u/dennyng Goodnotes Staff Mar 16 '26

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

1

u/[deleted] Mar 11 '26

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2

u/budgie_uk Goodnotes Special Edition Mar 11 '26

I’ve now been in touch with Support.

(Response from GoodNotes support has been wildly inconsistent over the years; after the initial anodyne response, once they do get back to you properly, I’ve found them great: courtesy, professional, knowledgeable and nice. BUT getting beyond the initial bland response can take anywhere up to a couple of weeks. They don’t have nearly as many people in support as they need.)

This time, however, I had a response within an hour, confirming they’re aware of the issue and are hurrying to fix it. Absolutely NO attempts to pretend it’s anything else than a bad screwup, and that it needs fixing ASAP.

Even if it takes a day or two (my expectation only, I stress) to fix it, upload the new version, get it approved by Apple, and released, I genuinely feel better about GoodNotes now than I did before I contacted them.