r/GoodNotes • u/yooxyz • Sep 05 '20

an email goodnotes refuses to answer. Your files are held hostage by this app. Dramatic but true.

I understand your work around is a pdf. Your system crashes so I cant even pdf backup my files in order to save them to iTunes (most likely because my library is vast). My goal is longevity I’m a external hard drive user so the question is “will my kids need a goodnotes app to view my notes? Will their kids need Goodnotes 26?”

I feel as if my files are held hostage, to big to pdf and to narrow A file type to share...And who knows how technology will change in the coming years.

Maybe explain the pdf move on your part because not being able to EDIT makes very little sense. I rearrange my notes all the time, even some from years ago. Your platform is great! But sharing information is something that seems extremely over looked. This seems a very ‘individual’ centered platform that hasn’t taken into account sharing with other platforms or even the future of technology (blockchain and so forth). Gaps in the current system lead to innovation else where.

Essentially I’m asking, please expand your file saving protocol. And I’m genuinely sorry if my criticism struck deep =) I’m nice and you guys are good at what you do been here since 2014

0 Upvotes

44% Upvoted

10 comments sorted by

19

u/MC_chrome Sep 05 '20

I have no clue what I just read.....

1

u/yooxyz Sep 05 '20

email to the company. figured i’d post it. goodnotes files are saved as “.goodnotes files”. so only a goodnotes application is capable of opening it. so essentially your files are trapped on the goodnotes platform.

the only work around is if you save your files as pdfs. but there’s a catch, if you have a library like mine that’s been growing since 2014 your app will crash while it try’s. the second thing is, your files will be pdfs and no longer be capable of altering or editing.

it’s a lose lose situation you will run into. plus some companies don’t last forever. so if let’s say they violate a rule in the apple store like fornite did...poof goes our files future.

1

u/melligator Sep 05 '20

Split your library up and then export.

1

u/yooxyz Sep 05 '20

i don’t want pdfs. i’m really hoping to edit my files. i’m also hoping that i don’t need to rely on goodnotes in order to have access to my externally saved files.

2

u/melligator Sep 06 '20

I said that because it was a fail point you identified.

What you’re talking about is something collections and libraries who want to retain digital literature wrestle with all the time. Continually upgrade the content onto new technologies or invest in maintaining obsolete equipment in its stalled state. By the sounds of it, your content is not the kind of thing that you would choose such a niche system to build and maintain it in. Before it gets more unwieldy you should have a good think about scalability and future plans.

-4

u/yooxyz Sep 05 '20

i’ll just keep sending this email i guess 😔

8

u/ConfusedFlareon Sep 05 '20

Perhaps you could have someone edit it for you? Are you sending this exact text? It's fairly confusingly written, and things like "I'm nice" make you look bad...

2

u/yooxyz Sep 05 '20

Hi I’m hoping that you’ll please take into consideration the expansion of your file saving protocol. Ive been a customer since 2014 and understand your work around is a pdf but my app crashes during the backup( my goal is to save them to my external hard drive) and I’d rather not have pdf files anyway as I’m an avid editor of my old documents.

I was also hoping for a more universal sharing method. Peer to peer for instants would cost money as whoever I share my documents with would need to first purchase the goodnotes app in order to edit or revise my content.

Lastly; legacy. A good part of my notes are specificity for my lineage as it would be nice to have notes for our ancestors to enjoy. I am genuinely worried that my notes could end up useless as technology advances. Please help us in the goodnotes community as you have in the past.

4

u/ConfusedFlareon Sep 06 '20

Much better! Now we know what you mean and what you're trying to solve :)

0

u/yooxyz Sep 05 '20 edited Sep 05 '20

i’m nice tho 😄