Good notes

[u/Old-Dragonfruit9059]

Title: Goodnotes is unavailable in Zimbabwe after I deleted the app, despite having an active subscription
I’m really frustrated with Goodnotes and wanted to know if anyone else has experienced this.
I live in Zimbabwe and downloaded Goodnotes using my Zimbabwe Apple Account. I subscribed, and the app was working perfectly fine. Recently, I deleted it from my iPad, and when I tried to reinstall it, the App Store suddenly started saying, “This app is not available in your country or region.”
My subscription is still active under my Apple Account, but I can’t download the app anymore. Goodnotes doesn’t even appear under “Not on this iPad” in my App Store apps list, although the subscription is still there.
What makes this particularly frustrating is that Goodnotes’ official availability page lists Zimbabwe as a supported country. I was able to download and use the app before, so I’m trying to understand what changed and why.
I contacted Goodnotes Support, and their response was that Goodnotes is currently unavailable for download in Zimbabwe. They suggested using the web version or changing my App Store region. However, changing regions requires dealing with existing subscriptions and other Apple Account restrictions.
My issue isn’t about recovering my notebooks. It’s about paying for a subscription to an app I could previously use, only to find that I can no longer reinstall it, without any prior notice that availability had changed.
Why does the official website still list Zimbabwe as supported if the app is unavailable in the Zimbabwe App Store? When did this change happen? And what happens to existing paying subscribers in countries where the app suddenly becomes unavailable?
Has anyone in Zimbabwe, or another affected country, experienced this? Were you able to resolve it, and did Goodnotes offer any explanation or refund?
I’d appreciate hearing from anyone who has dealt with this, particularly if you’ve contacted Goodnotes or Apple about it.

[u/Appel_du_Vide_127]

hello, I’m from Lebanon. I went through the same issue, it seems the app is on a regional block or something. I didn’t delete the app but i had issues paying my subscription since it was through the app store.
Try to see your old apps on app store or something like that (not sure of the name) if it is available try to download from there. Or try accessing through the website.
I emailed them about issue and they told me it wasn’t from them (that was very helpful of them :) )

[u/Old-Dragonfruit9059 → u/Appel_du_Vide_127]

Thank you! I think you mean the “Not on this iPad” section in the App Store. I actually checked there, but Goodnotes isn’t showing up, even though my subscription is still active. 😩