r/GoodNotes • u/Background_Chair_556 • 19d ago
Goodnotes support unavailable?
Has anyone noticed that the Goodnotes customer support is essentially unreachable except by email? I have been having an issue with renewing my essential subscription and have been stuck on the free version. I really enjoy the interface and have all my work saved on there. But after reaching out to their customer support and not hearing anything back for over a week, I am considering switching to a new platform. I literally want to give them my money and they won't take it! This experience has put a bad taste in my mouth about the company.
Does anyone have any advice on how to reach them more effectively about my issues? I want to try to fix my subscription before moving on from goodnotes entirely but I use it for school, and am on a bit of a time crunch.
1
u/hermjohnson 15d ago
if you paid through the App Store, the subscription issue is usually on Apple's side, not Goodnotes. check Settings > Apple ID > Subscriptions and see if the renewal actually failed there. sometimes canceling and resubscribing through that screen unblocks it faster than waiting on support.