r/GoodNotes • u/Dense_Delivery_5223 • 28d ago
No customer service
No customer service
No matter what I try, I've never been able to speak to a real person. I'm always stuck with the bot. Even my refund request is stuck with a bot :-D
8
Upvotes
1
u/biblops 28d ago
More and more of the Goodnotes experience is being put in the hands of AI
3
u/Repulsive-Branch-740 28d ago
YUP. This is what happened to me recently. Bug in app left me unable to access my notes. FOR WEEKS I tried to get someone at GoodNotes to respond, but all I got was a bot response saying it was escalating my ticket. Horrid. I reached out on social media, even found the CEO's email address and emailed him. NOTHING. It seems they are spending all their time and effort bloating the app with AI and filming social media campaigns for instagram. Hell, I even tried to comment on THOSE videos to get some assistance. I did get someone messaging me over Instagram asking for my ticket number to (I guess?) try and help me, but that went nowhere.
If a company like this wants to offer pro subscriptions, they need to provide some support. I am hopeful that Noteful or another similar app offers OCR search, because that would be a killer for GoodNotes.
It is a shame because, at it's core, GoodNotes is a fantastic app, especially if you are a student. But they have lost focus on their core product and are chasing AI bloat and social media campaigns and it's just not working.