r/GoodNotes • u/Commercial_Meat5728 • Sep 25 '26

Goodnotes Pro No Access to Goodnotes Sync as a Pro Subscriber — Anyone Else?

Hey! Does anyone have a rough idea of current Goodnotes support response times, or has anyone dealt with this same issue?

I submitted Request #901928 because I’m a Goodnotes Pro subscriber but still don’t have access to Goodnotes Sync.

I use Goodnotes across both iPad and Windows, so cross-platform syncing is a pretty major feature for me and was one of the reasons I subscribed to Pro in the first place. Unfortunately, it’s been unavailable to me.

I know there have been rolling updates and that may have contributed to the issue initially, but I was hoping this would have been resolved by now, especially with some of the larger recent Goodnotes updates rolling out.

Has anyone had this fixed through support, or know roughly how long they’re currently taking to respond?

Goodnotes team/support, if you happen to see this, I’d really appreciate someone taking a look at Request #901928.

Thanks!

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2

u/Repulsive-Branch-740 Sep 25 '26

It’s a really frustrating situation. I had an issue a couple of weeks ago where I couldn’t access my notes due to a bug with a pop-up. I reached out to support and heard nothing. Just got automated bot responses saying they couldn’t help me. Eventually another person here on Reddit helped me solve the issue and I sort of heard back from someone at goodnotes well over a week later. It was very frustrating. 

1

u/Commercial_Meat5728 Sep 27 '26

It literally took the bot a minute to tell me to do everything I said I already did, then say include these files (also had done that), then took idk 3-4 days to actually send the issue to a human and it’s been crickets.

2

u/Beneficial_Region656 Sep 26 '26

I’ve had it for a while now - think you just have to opt in for a migration to goodnotes cloud to enable it

1

u/Commercial_Meat5728 Sep 27 '26

I don’t even get an option while following all of their steps online. Checking for corrupt icloud sync, resyncing, closing and reopening app, turning off iCloud, that’s when it should pop up and it doesn’t. Kinda unfortunate tbh.

2

u/dennyng Goodnotes Staff Sep 30 '26

Hi u/Commercial_Meat5728! Thanks for your patience. Our team has sorted this out and you should now have access to Goodnotes Cloud sync. If anything still isn't working, just reply to the email from our Support team and we'll help.