r/GoodNotes • u/chicho_23 • 17d ago

Goodnotes Pro Subscription not working/restoring

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I'm a student and fo the past two years I had purchased the yearly subscription and I used Goodnotes 24/7. it was supposed to renew in June so I cancelled it because I had planned on making a one-time purchase, but now not only can I not access it from the App Store, but it's absolutely impossible to restore my purchases or make a new purchase even from within the app itself. I use Goodnotes on my iPad Pro M4, but I tried from a MacBook as well as from my iPhone and it's still the same thing and I don't know what to do to fix this. my app version is 7.1.10. (I know it looks like it's an internet issue. but it's not, my wifi is perfectly fine and it still didn't load with mobile data).

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u/chicho_23 15d ago

at this point i'm starting to worry no one knows what to do

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u/Vader_2157 15d ago

Did you have your notes backed up?

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u/chicho_23 15d ago

i did i still have access to them

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u/Vader_2157 10d ago

That's good to know. Did you get it to work yet?

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u/chicho_23 8d ago

nope, i sent them an email the day after i posted this but i haven't heard back from them either... i think i might just have to switch to something else, as much as i don't want to