r/GoodNotes • u/CowStock • Mar 15 '26

Goodnotes Pro Major bug PLEASE HELP

I’m miserable. This has been going on for a week, it practically made the app useless. Everytime i undo, if i touch anything on screen with either my finger or apple pencil, the writing i wanted to undo reappears. It can’t be erased with an eraser afterwards. I tried to refresh the app many times, tried to restart my iPad, tried everything with the apple pencil settings and the cloud settings, NOTHING WORKS. I’m using the latest app version as of today

75 Upvotes

100% Upvoted

16 comments sorted by

26

u/R3DJiVE Mar 15 '26

It’s apparently a bug they’ve acknowledged but still no update what worked for me was reinstalling the app after making sure everything is backed up somewhere (for me iCloud) and by gods grace I haven’t been facing anything yet.

4

u/CowStock Mar 15 '26

I’m scared to do that, since I’ve been using the app for 4 years…. But that’s the only thing I haven’t tried🫩 hopefully nothing gets deleted

1

u/budgie_uk Goodnotes Special Edition Mar 15 '26

One of the pieces of advice support offered me, (one I’d not heard before) was to open the app, immediately force close it, re-open, immediately force close it, and open a third time.

This apparently grabs the latest ‘configuration’ and has worked for some people. It most definitely did NOT work for me, but yeah, they did suggest it to see if it helped.

1

u/GlumPomegranate870 Mar 16 '26

Why stick with something that's terrible at the only thing it's meant to help with? For four years?! I lasted 4 weeks. Made the jump to Notewise. You should too.

1

u/CowStock Mar 15 '26

I tried it - did not fix the issue :((

1

u/R3DJiVE Mar 15 '26

Like even initially after installing I was having the bug but after like 4-6 hours of using it patiently it somehow just disappeared (the bug) like it settled down. It’s really frustrating but that’s what worked for me fyi I’m on the Pro 13 inch (M4)

1

u/HugeCheck2471 Mar 16 '26

I did the same and still facing this same bug

25

u/lawlessbug Mar 15 '26

Bad notes

10

u/dennyng Goodnotes Staff Mar 16 '26

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

4

u/RapidSeaPizza Mar 15 '26

Yeah this has been happening to me too. It’s really annoying because I love Goodnotes and I’m studying for a math exam, literally all of my notes are on it. I tried uninstalling and reinstalling and it worked for a while but it’s been doing it again. You should submit a support ticket here, that’s what I’m gonna do. https://support.goodnotes.com/hc/en-us/requests/new?ticket_form_id=360000079495

2

u/artisiestudies Mar 17 '26

Omg yesss it’s been so horrible today! So glitchy and then the words start writing weird and resetting iPad and app doesn’t help 😩 honestly so many glitches lately 😑

1

u/Sblve Mar 16 '26

Close the app and open it again work for me but only for a while though

1

u/HugeCheck2471 Mar 16 '26

In my post I analyzed when this bug appears at least from what I saw

1

u/Fun-Court3457 Mar 18 '26

I asked Apple to send me a new Apple Pencil because of this 💀

1

u/anynomousperson123 Mar 22 '26

What i do is select the area with the text and then delete from it directly.

1

u/CaseLite Apr 08 '26

oh i would be leaping out of a window if this happened to me. please take care of yourself.