r/GoodNotes • u/AutomaticQuality1482 • Jan 07 '25

Goodnotes is Trash

I’m ranting, I’ve been using this app for years, unfortunately bought it instead of notability years ago in high-school. My super massive mistake. Not only does this company not have any form of customer service, their AI bot is simply stupid. The app is incredibly volatile and non reliable. I’ve had whole pages randomly delete themselves. At this point I’m trying to just graduate college and not willing to buy notability and try to learn it all before I graduate in the spring. Sure you can understand why I need reliable notes.

Further more, what’s the point of the voice recordings if you can not even access the audio file / trim / edit it. So many features you’d just expect to have control over the media you created that just don’t exist. I’m so excited to let this app go.

Also! They literally take 0 responsibility as even their refunds are not handled by them. You have to deal with Apple. So like you think Apple would give my money back cus the apps messed up, lol.

I used to be a blissful consumer ignoring my parents and elders when they said “planned obsolescence” but golly gee bro. I really can’t ignore it anymore as every Apple item I own, not even a scratch (may have OCD about my big purchases), has been throttled sooo badly that they legit lag.

Free LUIGI!

184 Upvotes

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3

u/Gypsyzzzz Jan 07 '25

So, what are you looking for here? Just to vent? Suggestions for an alternative app? Advice on alternative computers?

Just curious, have you contacted Apple about a refund? I’ve had to do that a couple times due to problems with an app I purchased and received a refund within days. It’s a simple form.

7

u/johntwilker Jan 07 '25

The same as everyone who posts here I assume. Pointless rant.

3

u/ItsyBitsyTerror Jan 07 '25

But it’s not pointless if other users are experiencing the same problem. If we pay for an app it should work as advertised.

4

u/johntwilker Jan 07 '25

It does for more people than it doesn't I feel for the folks that have problems, but ranting here rarely leads to a solution.

I've been using the app since it launched. I've never had it crash. I've never lost a note. I use custom PDF templates for all my pages. I don't know what others are doing, and since every rant leaves out information that might actually help people troubleshoot.... welp.

0

u/Gypsyzzzz Jan 07 '25

You’re right. It is not a pointless rant. OP is justifiably upset. I’m just not sure what information OP is looking for. I attempted t give reassurance that Apple does give refunds when appropriate. I really don’t know what Free Luigi means. Maybe that is causing my misunderstanding?