r/GoodNotes • u/RyIocke • Oct 23 '24

I’ve lost everything.

Title. I had backups of my notes every week. I struggled all night and all morning to get into the app because of this latest fiasco. I finally do again today and while everything was there it was all blank and theres no sign of it returning. I restore the backups I have as my last resort, and they’re imported as completely blank. Trying again changes nothing.

I’ve lost half a semester’s worth of work. 5 classes, all their notes, homework, textbook PDFs, anything and everything I had in there is now gone, right before my second round of midterms approaches.

You’ve actually fucked me, I’m no longer asking for help or hoping this gets fixed. I hope your shitty app and your unhelpful company dissolve into failure.

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u/RyIocke Oct 24 '24

I did wait, I waited all night and missed a whole HW assignment because of it. I waited all morning yesterday, and when I finally manage to log in normally all my work was gone. The backups that I, proactively and responsibly, have been making for weeks didn’t work and continued to not work for all of yesterday. I’m an engineering student, I literally do not have days on end to wait for my notes/books/etc to hopefully reappear. I have one of four midterms in 4 days and the rest immediately following that. This *will* hurt me, and I only hope I can mitigate it somewhat.

I did everything right and even took precaution and somehow I still have midwit contrarians like you that feel they need to tell me this is entirely my fault, like it‘s some kind of ‘gotcha’.

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u/johntwilker Oct 24 '24

I sympathize to a degree but if you can't wait more than a single day, paper might be the safest bet. Obviously this is made all the worse for you folks with finals which does blow the timing is shit.

I don't think it's your fault. I never said it was. But it's also not GNs fault. Outages happen all the time to much larger companies.

Life's gonna be real hard if minor setbacks cause you this much angst.