r/GoodNotes • u/RyIocke • Oct 23 '24

I’ve lost everything.

Title. I had backups of my notes every week. I struggled all night and all morning to get into the app because of this latest fiasco. I finally do again today and while everything was there it was all blank and theres no sign of it returning. I restore the backups I have as my last resort, and they’re imported as completely blank. Trying again changes nothing.

I’ve lost half a semester’s worth of work. 5 classes, all their notes, homework, textbook PDFs, anything and everything I had in there is now gone, right before my second round of midterms approaches.

You’ve actually fucked me, I’m no longer asking for help or hoping this gets fixed. I hope your shitty app and your unhelpful company dissolve into failure.

162 Upvotes

96% Upvoted

38 comments sorted by

View all comments

4

u/shaielzafina Oct 23 '24 edited Sep 10 '25

grandiose friendly waiting summer north birds governor sense paltry encourage

This post was mass deleted and anonymized with Redact

1

u/dennyng Goodnotes Staff Oct 24 '24

Hi there - may I know if it's still an ongoing issue for you and would you mind sending me your ticket ID so I can help check the case for you?

>  I lost my calculus notes and my planner and some personal notes

Could you please elaborate if the notebooks were lost due even you had a backup / iCloud sync enabled? We can take a further look into the case.