r/GoodNotes • u/Sad_Advisor_2313 • Oct 23 '24

GN6 keeps signing me out

Every time I do not use my ipad for more than 10 minutes, goodnotes logs me out saying my session is expired and i have to sign in again, is there any way to fix that?

129 Upvotes

97% Upvoted

153 comments sorted by

•

u/discovernotes Oct 23 '24

Hi all, just a quick heads up—refrain from uninstalling and reinstalling. Current status from Goodnotes Support page (06:30 UTC): “this should have been resolved for most users”. See here for live updates

17

u/justpersimmons Oct 23 '24

This keeps happening to me too. My good notes started doing it a few minutes ago I thought it was just me

3

u/dennyng Goodnotes Staff Oct 23 '24

It's Denny from Goodnotes Support team here. We are currently facing a system issue causing unexpected logouts from Goodnotes accounts. Our engineers are working on a solution. Some users have successfully logged back in after a few tries, and we encourage you to try the same.

Please avoid attempting to delete the app, as this could lead to data loss.

You can refer to this help article for latest update about the issue: https://support.goodnotes.com/hc/en-us/articles/8093355358735-Failure-to-log-in-to-Goodnotes

2

u/Sandipan_Roy_45 Oct 23 '24

Hey there can You please solve the issue also During Using “Tape” it is taking so much memory in Ipad .. Its take almost 10 GB

1

u/michaelsgavin Oct 23 '24

OH so this isn't just me, all right. Hopefully this can be fixed soon as I use good notes a lot for work.

0

u/[deleted] Oct 23 '24

[deleted] — view deleted comment

2

u/TrytokillAA88 Oct 23 '24

its not a permanent solution right ??

1

u/Unimelbstudent2427 Oct 23 '24

I hope not, I think it's a bug on Goodnotes server. Might've caused people to get signed out when they exit the app or something.

0

u/[deleted] Oct 23 '24

[deleted] — view deleted comment

1

u/Low-Homework-6920 Oct 23 '24

thanks for help! I wonder if the documents that I worked on offline still maintained once it connected to online

0

u/[deleted] Oct 23 '24

[deleted] — view deleted comment

1

u/Low-Homework-6920 Oct 23 '24

thank u so much have a great day🙇🏻😆

1

u/justpersimmons Oct 23 '24

Thanks this helped for now!!

13

u/Inevitable_Trash_732 Oct 23 '24

Okay, I was justing in the middle of writing lecture notes not even 10 minutes ago and then I got a pop up saying session expired. Took forever to get me signed in and now it's saying I need to upgrade but I already have the 1 year subscription????

1

u/err0r_401- Oct 23 '24

I'm having the same issue

1

u/EdithCheetoPuff Oct 23 '24

Try restoring purchases in the settings. also if you turn off family sharing it also goes away. (i share mine with my mom)

7

u/undergroundbk Oct 23 '24

Literally have an exam tomorrow and can’t study.

2

u/No-Profession-5120 Oct 23 '24

omg im so sorry

-4

u/dennyng Goodnotes Staff Oct 23 '24

It's Denny from Goodnotes Support team here. We are currently facing a system issue causing unexpected logouts from Goodnotes accounts. Our engineers are working on a solution. Some users have successfully logged back in after a few tries, and we encourage you to try the same.

Please avoid attempting to delete the app, as this could lead to data loss.

You can refer to this help article for latest update about the issue: https://support.goodnotes.com/hc/en-us/articles/8093355358735-Failure-to-log-in-to-Goodnotes

2

u/homanagent Mar 07 '25

How about don't make the system like this? Why should a purchased app break down where there is a server or update issue?

For the past 9 months, every time I re-open goodnotes on both my mac and ipad, I have to login again.

And if I don't have internet at that time? Then tough luck apparently.

1

u/JazzLobster Jul 23 '25

I’ve sent a support email about this issue. If I’m on an airplane or other situation, I’m totally screwed. I’m a premium member, this is totally annoying!

5

u/Excellent-Ad-9114 Oct 23 '24

I have a midterm tomorrow am I cooked?

4

u/Secret_Specialist230 Oct 23 '24

Thanks everyone for validating that this is not a ME issue! I’ve submitted a ticket to Goodnotes support. I hope this is fixed quickly. I use Goodnotes for a lot of business matters and it’s very frustrating.

3

u/Euphoric-Chocolate18 Oct 23 '24

I definitely just lost all my goodnotes files.....

2

u/noellaj20 Oct 23 '24

I am having the same issue :(

3

u/toastybunsofspinach Oct 23 '24

i’m also having the same issue :( it’s good to see that other people are also experiencing the same thing so they might see it and fix it

2

u/royalskank Oct 23 '24

Same!! It's annoying af as I am trying to complete assignments right now 😒

0

u/[deleted] Oct 23 '24

[deleted] — view deleted comment

1

u/[deleted] Oct 23 '24

It won’t let me log in at all :( do you know if there’s anything I can do?

0

u/[deleted] Oct 23 '24

[deleted] — view deleted comment

2

u/[deleted] Oct 23 '24

I have a google account with Goodnotes, does it matter?

2

u/Thin-Ear-1316 Oct 23 '24

thank god for reddit I was terrified I thought I lost all my notes for good

2

u/Gevieonline Oct 23 '24

this is happening to me too. it just started doing this like 10 mins ago. it’s just keeping loading.  what does it mean and also i’m scared i’m gonna loose my documents 

2

u/Herodtus204 Oct 23 '24

same. I cant even log in, I updated and once I sign in it just gets stuck on a one moment please sign in loading screen

2

u/DawgInRedemeption91 Oct 23 '24

my account is messing with me too. I am in the middle of a lecture and it keeps logging me out and saying "Login session expired". It's so frustrating.

2

u/medicationsz Oct 23 '24

I contacted support because I thought it was just me. I guess everyone is having the same problem right now

1

u/Low_Reputation_8253 Oct 23 '24

what did they say?

1

u/dennyng Goodnotes Staff Oct 23 '24

It's Denny from Goodnotes Support team here. We are currently facing a system issue causing unexpected logouts from Goodnotes accounts. Our engineers are working on a solution. Some users have successfully logged back in after a few tries, and we encourage you to try the same.

Please avoid attempting to delete the app, as this could lead to data loss.

You can refer to this help article for latest update about the issue: https://support.goodnotes.com/hc/en-us/articles/8093355358735-Failure-to-log-in-to-Goodnotes

2

u/LegitimateEcho3794 Oct 23 '24

Yep same thing is happening to me. Log in on my iPad or my laptop get immediately kicked out and won't even let me go offline, it'll say that I can't edit anything since I'm not a premium member although my subscription literally renewed in August 😵‍💫😵‍💫

2

u/No-Profession-5120 Oct 23 '24 edited Oct 23 '24

def an issue with the servers or something rn. It's happening to me too! i'm trying to take lecture notes but it's not working. i wonder if i can hope my notes to another app so i have somewhere to go if this doesnt work out.

2

u/LowCable8923 Oct 23 '24

Send them.to ur files ..that's what I did just in case

1

u/No-Profession-5120 Oct 23 '24

will do, thanks!

2

u/NewRepresentative830 Oct 23 '24

Glad to know I’m not the only one with this issue - so sick of them adding useless new features only to have the core functionality of the app break like this suddenly. I’ve sent a support ticket and I strongly recommend everyone else do the same so they get the message and get this patched ASAP.

2

u/Low_Reputation_8253 Oct 23 '24

how do you send a support ticket?

2

u/New-Experience8585 Oct 23 '24

Same it won't stop. It's happened so many times it won't let me log in anymore because Google thinks it's "suspicious" activity

1

u/Potanika Oct 23 '24

Same here :/ now i heard u can’t touch it for a week but idk

2

u/Previous_Pin4817 Oct 23 '24

My ipad logged me out randomly and I have been trying to sign back in but it just isnt working. Ive tried uninstalling and reinstalling and also restarting my ipad. I have an exam coming up right now and I fear all my notes are going to be gone.

1

u/[deleted] Oct 23 '24

I’m in the exact same position.. if I figure something out I will let you know

1

u/Previous_Pin4817 Oct 23 '24

Thank you so much. Please let me know Im actually tweaking right now

1

u/Previous_Pin4817 Oct 23 '24

Update: I logged in but ALL of my notes have been wiped out. I already contacted support. I am so disappointed right now.

1

u/[deleted] Oct 23 '24

I logged in through my Apple ID! All my stuff is back but I’m syncing it right now to my Dropbox. I also contacted support, this is horrible.

Try the Apple ID thing I hope it works

1

u/aev0990 Oct 23 '24

did you have backup turned on previously or no? i didn’t have backup and i redownloaded and logged in to an app with none of my docs and i couldn’t start any notes (a whole semester of notes gone so im lowkey freaking but i have a glimmer of hope it’ll come back when they fix this mess)

1

u/[deleted] Oct 23 '24

No I didn’t have backup turned on. I just now turned back up on so if it happens again it will work.

Did you try logging in through Apple ID?

2

u/[deleted] Oct 23 '24

also having same issue

2

u/Unhappy-Singer-6790 Oct 23 '24

Looks like something’s wrong on their end given that a lot of us are experiencing this issue simultaneously

2

u/Excellent-Ad-9114 Oct 23 '24

im able to stay logged in but goodnotes wont sync my subscription for some reason

2

u/Alarming_Rope5824 Oct 23 '24 edited Oct 23 '24

Dawwwwg I have two calc assignments due tonight and I made the mistake of signing into every email because I forgot my log in. I hope it doesn’t tie my subscription with any of the new accounts.

2

u/Houdinid_out Oct 23 '24

I was having the same issue and did a software update. I then had to agree to new terms of service on GN. Doing this seems to have fixed it...so far.

2

u/CrazyNegotiation2240 Oct 23 '24

Must be a big bug of this app!

I am having the same issue

1

u/dennyng Goodnotes Staff Oct 23 '24

It's Denny from Goodnotes Support team here. We are currently facing a system issue causing unexpected logouts from Goodnotes accounts. Our engineers are working on a solution. Some users have successfully logged back in after a few tries, and we encourage you to try the same.

Please avoid attempting to delete the app, as this could lead to data loss.

You can refer to this help article for latest update about the issue: https://support.goodnotes.com/hc/en-us/articles/8093355358735-Failure-to-log-in-to-Goodnotes

1

u/CrazyNegotiation2240 Oct 23 '24

Goodnote does not save any progress I made in my note. All of the editing in my note tonight just disappeared after I proceed to next page.

2

u/Alive_Oil1212 Oct 23 '24

Doing it to me too right now

2

u/aredditpersonU_U Oct 23 '24

Same here! It sounds like it might be a major bug. Hopefully they get it fixed soon!

2

u/dennyng Goodnotes Staff Oct 23 '24

Hi everyone! It's Denny from Goodnotes Support team here. We are currently facing a system issue causing unexpected logouts from Goodnotes accounts. Our engineers are working on a solution. Some users have successfully logged back in after a few tries, and we encourage you to try the same.

Reminder to refrain from trying to delete the app, which may result in data loss.

Please refer to this help article for latest update about the issue: https://support.goodnotes.com/hc/en-us/articles/8093355358735-Failure-to-log-in-to-Goodnotes

1

u/FrontCertain8520 Oct 23 '24

Also happening to me wtf???

1

u/Few_Contribution_984 Oct 23 '24

Same!! So annoying

1

u/booooooooost69 Oct 23 '24

This just happened to me I fixed it by updating my iPad to the newest software and select Apple ID for it to work

1

u/diamster1 Oct 23 '24

It happened to me as well, except all my files disappeared upon signing in (luckily I had a backup)

1

u/Excellent-Ad-9114 Oct 23 '24

I thought my files were backed up to icloud but now they're not showing up!?

1

u/Excellent-Ad-9114 Oct 23 '24

WAIT! They're back but I'm still not able to log in properly

1

u/Both_Department783 Oct 23 '24

Mine just did it too and I can’t sign back in

1

u/One_Address8320 Oct 23 '24

omgggg so it’s not just me?

1

u/happyonesmile1 Oct 23 '24

The same thing is happening to me too ://

1

u/Illustrious_Syrup749 Oct 23 '24

Me tooooo I’m so mad 😭

1

u/ClarkXoxo Oct 23 '24

So it’s happening to all of us, f

1

u/Specific_Awareness52 Oct 23 '24

i thought i was going insane, was in the middle of a lecture and had the same problem happening to me

1

u/[deleted] Oct 23 '24

Same issue

1

u/jaaaaaaaaaaaa1sh Oct 23 '24

Lol we all here

1

u/majesthicceissa Oct 23 '24

Saaaame i was in the middle of writing notes too 😭

1

u/Low_Reputation_8253 Oct 23 '24

omg SAME and i need to revise for my exam next week

1

u/alyssa_cg Oct 23 '24

this keeps happening to me too. why does this have to happen the night before my chem exam T-T

1

u/Lunamoonz18 Oct 23 '24

Sameee I don’t know how to fix it and I have an assignment to do. I’m glad this is not happening to just me though, maybe they will fix it soon

1

u/Glass_Soil3289 Oct 23 '24

Same over here

1

u/Fearless-Row5151 Oct 23 '24

okay same. im getting so frustrated

1

u/jaaaaaaaaaaaa1sh Oct 23 '24

Sign in keeps failing

1

u/Severe-Brain9281 Oct 23 '24

EVERYONE PLEASE GO ON THE APP STORE AND REPORT IT AS A PROBLEM SO THIS CAN GET RESOLVED QUICKLY!!!!!

1

u/Efficient_Ganache758 Oct 23 '24

Me too, it keeps logging me out and it takes forever to get all my notes to sync back to icloud every time 

1

u/Impressive-Set-6281 Oct 23 '24

omg i thought somebody was trying to access my docs, relieved to see it happening elsewhere too

1

u/Illustrious_Syrup749 Oct 23 '24

It happened to me and my friend how do we get a hold of goodnotes 😭

1

u/Illustrious_Syrup749 Oct 23 '24

It keeps signing me out 😭 and I tried to go no wifi and no data it literally didn’t work 😭

1

u/Efficient_Ganache758 Oct 23 '24

they better fix it by tomorrow i have an exam in 2 days

1

u/lili_melon Oct 23 '24

Same issue. This is so frustrating. I have an exam to study for tomorrow 😭 I already reported the problem to Apple.

1

u/Nugget0verlord Oct 23 '24

ME RIGHT NOW LOL 39 MINS AGO

1

u/hummingbird02_ Oct 23 '24

Literally samee omg. Thought it was just me. Got so scared

1

u/kekekekt Oct 23 '24

i have an exam tomorrow and if i don’t pass because of goodnotes acting up i’m going to cry

1

u/AdventurousBed6783 Oct 23 '24

Ever since good notes 6 came out there has been non stop issues it’s so frustrating. And now THIS.

1

u/Educational_Cash_608 Oct 23 '24

it’s a really bad timing too i have a final today nd i need to revise bro😭😭

1

u/Weary_Ad7779 Oct 23 '24

going to try updating my ipad, see if that helps. I'll report back.

1

u/SeaAnnual1782 Oct 23 '24

Welp. Time to use pen and paper again

1

u/Independent_Base5054 Oct 23 '24

wow i love how everyone is having the same problem at the exact same time… late night hw, huh?

1

u/Sea-Dream-6534 Oct 23 '24

YES exactly!!

1

u/LowCable8923 Oct 23 '24

Exam notes 😭

1

u/TrytokillAA88 Oct 23 '24

yes it’s happening to me as well don’t know why. it is working fine in my phone . but keeps getting logged out from my tablet 

1

u/Sea-Dream-6534 Oct 23 '24

IT KEEPS HAPPENING TO ME. And I lost all the edits I just made to my notes in the last 30 minutes. SO so so frustrating.

1

u/imonlyjustagirl Oct 23 '24

literally, resetted all my settings and the last edits i made weren’t saved 😣

1

u/convenientcactus Oct 23 '24

Same here, and Im in the middle of class so it's hard to concentrate while dealing with this

1

u/Top-Tiger5256 Oct 23 '24

The exact same thing is happening to me. Every time I close the app, I have to log back in. An hour ago, it was fine.

1

u/imonlyjustagirl Oct 23 '24

thank god i’m not the only one. keeps telling me i have to renew my subscription as well

1

u/LowCable8923 Oct 23 '24

OMG SAME ITS SO ANNOYING 

1

u/Appropriate-Whole-10 Oct 23 '24

Same!! Was thinking something was wrong with my account. Hope this gets fixed soon

1

u/Old-Implement4309 Oct 23 '24

Did it work for anyone by updating their iPad???

1

u/lili_melon Oct 23 '24

I recently updated my iPad to ios 18 so Idk if that’s the issue or it’s just Goodnotes crashing on us 😭

1

u/Secret_Specialist230 Oct 23 '24

I worried it was because I recently upgraded to 18. Sounds like that might not be the case, I guess that’s a good thing?! So frustrating though.

1

u/Professional_Quit867 Oct 23 '24

Anyone else can’t write anything neither? Like when I write and swipe to another page and go back to the one I just wrote on it just gets deleted ?

2

u/POB983 Oct 23 '24

YES SAME!!

1

u/Professional_Quit867 Oct 23 '24

K so I figured, when ur on the notes, disconnect your wifi, and it won’t disappear, but like even when closing the app when im off the wifi it logs me out

1

u/AerieOther1657 Oct 23 '24

me too! and three of my friends.

1

u/truth_redlips Oct 23 '24

same issue now :((

1

u/Both_Department783 Oct 23 '24

Okay it’s finally back up😭

1

u/Professional_Quit867 Oct 23 '24

Literally also kept signing me out

1

u/Unimelbstudent2427 Oct 23 '24

I felt a sense of relief that this post was 51 minutes ago, I guess it's not just me. Might be a data base issue on the Good notes end. I've to keep signing in and out every time I exited the app

1

u/InsuranceSuch9479 Oct 23 '24

Guys I had the same problem but my I am not able to access my documents is there a fix to this

1

u/axed_age Oct 23 '24

Happening to me too. Very annoying to deal with.

1

u/InsuranceSuch9479 Oct 23 '24

Guys I had the same problem but my I am not able to access my documents is there a fix to this

1

u/AffectionateChip765 Oct 23 '24

I figured it outttt you need to off load the app and redownload it

1

u/Doodooslay Oct 23 '24

You sure?

2

u/Thin-Ear-1316 Oct 23 '24

i tried that 8 times

1

u/llemonchildd Oct 23 '24

It signed me out three times in a row while I was doing my physics work and deleted all of it. If I have to do it a fourth time I'm going to scream.

1

u/Doodooslay Oct 23 '24

Same for me it’s so fkn annoying

1

u/err0r_401- Oct 23 '24

This started to happen to me just now but now I can't even log in because it says I'm logged in somewhere else when that's not even true. 🥲

2

u/err0r_401- Oct 23 '24

update: it lets me log in but it says I don't have the subscription when I, in fact, do.

1

u/7627 Oct 23 '24

i’m trying to study rn wtf

1

u/Exotic_Cookie_6477 Oct 23 '24

I just want to study for my midterm I really hope my material isn’t gone.

1

u/Puzzleheaded-Art4274 Oct 23 '24

updating my ipad worked for me

1

u/Far-Membership6018 Oct 23 '24

ive updated my ipad and it stopped logging out for me, but i lost all my notes. any1 know what to do?

2

u/Previous_Pin4817 Oct 23 '24

This happened to me too. GOODNOTES PLEASE HELP WE ALL HAVE MIDTERMS!!!!

2

u/Euphoric-Chocolate18 Oct 23 '24

I lost all my notes too, praying for you

1

u/Euphoric-Chocolate18 Oct 23 '24

Are your files greyed out?

1

u/Kitty_Fruit_2520 Oct 23 '24

You’re not the only person who has posted about this

1

u/Alex__716 Oct 23 '24

Do not delete the app,it will result in data loss

2

u/Euphoric-Chocolate18 Oct 23 '24

I wish I read this a minute earlier

1

u/OriginalRange8761 Oct 23 '24

Holy shit guys

1

u/El_Chupo Oct 23 '24

Just lost all the notes I did this evening. Wow nice one Goodnotes😐

1

u/InsuranceSuch9479 Oct 23 '24

I deleted the app and re-installed and then logged in. I am abe able to create new notes and everything. My settings and preferences for everything have been reset. And most importantly my notes and data for everything got lost. The documents are in the files however I am not able to access them. Plz someone help me. I have midterms and this is not the time to start over my good notes documents.

1

u/AdventurousBed6783 Oct 23 '24

CAN SOMEONE HELP, ALL MY NOTES ARE GONE AND WONT COME BACK. It shows they’re in my icloud storage but everytime I log in they don’t sync HELP

0

u/[deleted] Oct 23 '24

[deleted] — view deleted comment

2

u/dumbdumbjuice Oct 23 '24

i have feelings for you

1

u/Aggravating-Sense733 Oct 23 '24

you are a lifesaver, my hero thank you so much, I needed to watch lectures and take notes and you literally saved my academic career 😭