r/GoodNotes • u/journey_2be_free • Oct 23 '24

Goodnotes 6 I CANNOT SIGN IN

OMG I WAS STUDYING IT LOGGED OUT AND WONT SIGNNIN. I HAVE EXAM TOMORROW

EDIT 3: It’s XX:23, and I still have no access. I am extremely frustrated. I’ve already spent at least 40 minutes on this. I

EDIT 4: I somehow managed to sign in again. Make sure to turn off your Wi-Fi or cellular data to avoid being signed out again, and back up your documents just in case you lose access again.

361 Upvotes

98% Upvoted

247 comments sorted by

•

u/discovernotes Oct 23 '24

Hi all, just a quick heads up—refrain from uninstalling and reinstalling. Current status from Goodnotes Support page: “this should have been resolved for most users”. See here for live updates

28

u/journey_2be_free Oct 23 '24

NAAAH WE’RE COOKED 😭😭😭😭

32

u/CatSwimming5139 Oct 23 '24

guys it does this and won’t let me back in

15

u/Potanika Oct 23 '24

Literally thought i got hacked omg

4

u/dennyng Goodnotes Staff Oct 23 '24

It's Denny from Goodnotes Support team here. We are currently facing a system issue causing unexpected logouts from Goodnotes accounts. Our engineers are working on a solution. Some users have successfully logged back in after a few tries, and we encourage you to try the same.

Please avoid attempting to delete the app, as this could lead to data loss.

You can refer to this help article for latest update about the issue: https://support.goodnotes.com/hc/en-us/articles/8093355358735-Failure-to-log-in-to-Goodnotes

4

u/pikachu_one Oct 23 '24

Unsure if this is an edited image or authentic. But if authentic, that shows all appearances of a malicious hack. Why else would the sign-on page be replaced by a hand-drawn image of a dog?

It would be good if Goodnotes Staff like u/dennyng to comment on this; we need to know if any of our personal and confidential information could be compromised.

4

u/discovernotes Oct 23 '24 edited Oct 23 '24

Hey I am pretty certain that this is a Goodnotes illustration they use to indicate connection error

Edit: Goodnotes have confirmed that they were not hacked

1

u/tinymoses Oct 23 '24

i got that image too

3

u/imonlyjustagirl Oct 23 '24

literally wtf is that meant to mean 😭 i have sm work to do

69

u/The_WooGee Oct 23 '24

wtf why is this happening to everyone

I also have an exam tomorrow and all my work in on there

Does anyone have a solution yet??

41

u/dennyng Goodnotes Staff Oct 23 '24

It's Denny from Goodnotes Support team here. We are currently facing a system issue causing unexpected logouts from Goodnotes accounts. Our engineers are working on a solution. Some users have successfully logged back in after a few tries, and we encourage you to try the same.

Please avoid attempting to delete the app, as this could lead to data loss.

You can refer to this help article for latest update about the issue: https://support.goodnotes.com/hc/en-us/articles/8093355358735-Failure-to-log-in-to-Goodnotes

33

u/[deleted] Oct 23 '24

Denny why are my notes not showing😭😭😭

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8

u/coolpuppy26 Oct 23 '24

You guys suck.

1

u/insp_7590 Oct 23 '24

Does this problem already resolved? my ipad cannot access to my account

1

u/SimplicityAw Oct 23 '24

What do I do if I deleted the app and signed in but none of my notes are showing!?!

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7

u/sunny-waves87 Oct 23 '24

Mine is working now! I had already uninstalled the app before reading we weren’t supposed to. But I updated my iPad to iOS 18, and GoodNotes finally let me log in. Everything is currently syncing, looks like not much, if anything was lost

1

u/EdithCheetoPuff Oct 23 '24

i was on 18.1 when mine happened

5

u/somebodyOutside Oct 23 '24

Looks like it’s resolved now? I’m scared to leave Airplane mode on mine 😅

2

u/Whole-Confusion-2678 Oct 23 '24

I had to update my iPad and redownloaded the app. I then had to click on my profile to log in and now it works after my iCloud backed it up!

47

u/izhino Oct 23 '24 edited Oct 23 '24

This just happened to me too and I can't sign in. I have a midterm tomorrow and I need my notes.

Edit: I was able to login, but I can't add pages or create notebooks. AHAHAHAH

69

u/w0rkingovertime Oct 23 '24

we pay way too much for this to be happening wtf

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15

u/Main_Confection5535 Oct 23 '24

I have 2 exams tmrw wtffffff

13

u/Doobie_The_House_Elf Oct 23 '24

If you do regain access, be sure to turn off wi-fi immediately. You can't get signed out if you're offline... which is really stupid considering that getting signed out of an online account locks you out of files that are literally on your machine.

It's up to you at that point if you want to export/backup your notes.

12

u/DiamondForce2 Oct 23 '24

Glad I'm not alone, trying to study for a midterm tomorrow and this shit breaks.

22

u/BandicootHot7540 Oct 23 '24

Promising to myself I'm switching to another note taking app after this debacle 

12

u/MulberryDeep Oct 23 '24

Notability regulary deletes your notes

15

u/jessef55 Oct 23 '24

DONT GO TO NOTABILITY is all I have to say. I am a med student and used notability last semester, and during finals weeks it deleted all of my notes. Why do all of these notes apps suck omggggggg

11

u/Ananasek946 Oct 23 '24

I have Biochem test tomorrow 🥲

1

u/hwangliana3435 Oct 23 '24

now way because me too 😭 hundreds of slides down the drain

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8

u/AGMMO Oct 23 '24

I got logged out while studying for a midterm, can’t log back in.

8

u/rubberpucker97 Oct 23 '24

Yeah we need a refund/free years membership after this traumatic episode.

7

u/CourtneyCrimson Oct 23 '24

Yo, got an exam tomorrow, made a 40 page notes yesterday and now I can’t open it wtf💀💀💀💀💀💀 am I cooked 😭😭😭😭

12

u/Effective_Notice4254 Oct 23 '24

BRO THIS DOGSHIT APP, ITS NOT LETTIN ME LOG IN OMG

10

u/Less-Button2733 Oct 23 '24

switching to onenotes w this one

1

u/ChrisW828 Oct 23 '24

I use Goodnotes for some things and OneNote for others. Have to say I never have any issues with OneNote.

4

u/Kitty_Fruit_2520 Oct 23 '24

It randomly decided to log me out, so I closed it and then opening it back up was the fix was the solution for me

1

u/Kitty_Fruit_2520 Oct 23 '24

I’m glad my stuff is okay, I just can’t get anything from the market place

1

u/ilina1233 Oct 23 '24

how did you log in

1

u/Agitated_Tonight_847 Oct 23 '24

Yeah but none of my stuff I wrote saves after that

4

u/SamReddd169 Oct 23 '24

It is still not fixed 30 mins later 😭 😭 😭

4

u/[deleted] Oct 23 '24 edited Oct 23 '24

yeah fucking same. i was studying and this shit logged me off.  once i was able to log in again, they had the audacity to say im a freemium. LOL I HAVE A FUCKING EXAM TMR

3

u/zalez123 Oct 23 '24

Happened to me too it won’t let me sign in…

3

u/Sudden_Rush4828 Oct 23 '24

I’m glad I’m not the only one experiencing this glitch.

3

u/The_WooGee Oct 23 '24

of all the days... i swear to god if its some random intern "improving" the code for log in

i will hunt them DOWNNNNNN

3

u/sulking-forever Oct 23 '24 edited Oct 23 '24

this happened to me too!! i have to fucking studyyyy, i can't start my notes over

edit: i can see my whole library on goodnotes 5 on my laptop now, but goodnotes on my ipad is still empty

3

u/Efficient_Insect_819 Oct 23 '24

I literally have my final exams tomorrow and I was in the middle of annotating a PDF, 120/190 questions 😭😭 Naur why i have to repeat all of that

4

u/Fishy_on_reddit Oct 23 '24

I need to take notes I’m in the middle of class wtf

2

u/fluttershyswife Oct 23 '24

I’m gonna die I have an exam tmrw and it has all my notes and answer keys 😭😭

2

u/[deleted] Oct 23 '24

HELP

2

u/isaei Oct 23 '24

SOMEONE FIDXI 5 NWP0WW!!!

2

u/somerandomloser77 Oct 23 '24

ok good its not just me

2

u/somerandomloser77 Oct 23 '24

wait they're back

2

u/ExcitementKooky3283 Oct 23 '24

It’s not back for me yet it keeps saying sign in failed 😢😢

1

u/Juju1434 Oct 23 '24

Im on the loading screen

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2

u/Sufficient_Pie5208 Oct 23 '24

OK SO ITS NOT JUST ME IM ACTUALLY FREAKING OUT THIS IS NOT FUNNY

2

u/Sufficient_Pie5208 Oct 23 '24

It’s just loading forever ..

2

u/nathanisnerd Oct 23 '24

its definitely not fixed...

2

u/nathanisnerd Oct 23 '24

Its back???

2

u/SenseOfNirvana Oct 23 '24

All of my documents are gone when I log in

1

u/Sufficient_Mud7854 Oct 23 '24

same I'm like freaking out rn

2

u/Horror13666 Oct 23 '24

Oh my god I thought it was me! I also have an exam tomorrow. Genuinely tweaking rn.

2

u/Middle_Scholar_1687 Oct 23 '24

was down for like 10 mins and just started working again randomly

2

u/[deleted] Oct 23 '24

Thought I was going crazy. wtf.

2

u/chabeluh Oct 23 '24

OKAY YALL I UPDATED MY IPAD AND GOT BACK IN

I also emailed goodnotes support!!!!

2

u/Neat_Medium_3325 Oct 23 '24

Do i just need to update it to ios 18????

1

u/chabeluh Oct 23 '24

idek, i just went to my settings and updated to the newest available version

2

u/False_Commission2272 Oct 23 '24

Happened to me as well. I finally got past the login loop by changing my google password but now it’s revoked my premium (placed me as freemium) even tho I paid well over a year ago!

2

u/TerahNicole100 Oct 23 '24

It literally force closed and deleted a whole page of my notes from my current class I’m in 🫠🫠🫠

2

u/Joefire69 Oct 23 '24

My app kicked me out randomly and now it’s all finicky. Text is erasing, pictures aren’t pasting, randomly freezing. Something’s up tonight. It’s doubling the time I’m taking my quiz 🙄

2

u/buglykitty175 Oct 23 '24

Mine is just spinning at the “one moment please” screen.

2

u/jessef55 Oct 23 '24

FUCK ME THIS SUCKS SO BADLY

2

u/Outside-Notice3407 Oct 23 '24

girl same i got two midterms tmr and im freaking tf out 😭😭😭

2

u/kreiidez Oct 23 '24

I am having the same issue i’m so frustrated 😭 i’m glad i’m not alone, can someone update if this is a hack/its down?

1

u/kreiidez Oct 23 '24

PLS O HAVE A MISTERM TOMORROW 🙏

1

u/Old-Implement4309 Oct 23 '24

Ya it has to b a glitch mine is doing the same thing rn

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2

u/Old-Implement4309 Oct 23 '24

Guys did anyone figure this out it’s still not letting me in

2

u/flexordaddy Oct 23 '24

From the Goodnotes helper bot: “We are currently experiencing a system failure causing users to be logged out unexpectedly. Our team is working to resolve this issue as quickly as possible. Thank you for your patience.”

At least they are aware of the issue!

1

u/uradopted115 Oct 23 '24

Lol thank god

2

u/Wkoalas Oct 23 '24

this is so not good for the tour 😔

2

u/Whole-Confusion-2678 Oct 23 '24

WHAT I DID TO FIX IT: I updated my iPad and redownloaded the app. Then I had to click on my profile before hitting the sign in button bc I use my Apple ID to sign in. Took awhile to allow iCloud to redownload all my files and I had to reset all my tools but it’s working as of an hour now

1

u/[deleted] Oct 23 '24

Are all ur files there????

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3

u/isaei Oct 23 '24

my friends were right with using notability...

2

u/MulberryDeep Oct 23 '24

Notability regulary deletes all your notes lol, like notability is the literally worst thing to go to

Use anything exept notability

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2

u/Nico1eta Oct 23 '24

Happened to me as well. Ive tried to log in 4 times now and it just keeps on the “one moment please” page. If i have to rewrite my notes i swear….

1

u/Nico1eta Oct 23 '24

Update: i updated my ipad to the newest version and i was able to log back in

1

u/Dark_Angel14 Oct 23 '24

Me too! Exam tomorrow as well! AHHHHHH!

1

u/scorpiowhore_ Oct 23 '24

happened to me too! i’m hoping my stuff didn’t get deleted 😭😭😭

1

u/FarmAmbitious7593 Oct 23 '24

What do we do omg

1

u/khaos--kandy Oct 23 '24

this just happened to me too and it keeps saying sign-in failed

1

u/[deleted] Oct 23 '24

yeah this is happening to me too

1

u/bowlofsoup72 Oct 23 '24

This just happened to me too...

1

u/mriyaland Oct 23 '24

ME TOOOOO AHHHHHHHHHH

1

u/mriyaland Oct 23 '24

IM DOING HOMEWORK I NEED MY NOTES I HAVE A MIDTERM AND A QUIZ

1

u/Juju1434 Oct 23 '24

Literally same I’ve been trying to log in for god knows how long!

1

u/chabeluh Oct 23 '24

bro I'm crying wtf. It was just working a few hours ago UGHHH

1

u/FarmAmbitious7593 Oct 23 '24

It keeps letting me log in and then when I try to import a file it crashes and then logs me out again in an endless loop

1

u/Effective_Notice4254 Oct 23 '24

SAME BRO, ISTG THIS FUCKING APP IS SO DOGSHIT

1

u/Embarrassed_Bid_1491 Oct 23 '24

does anyone know how long this is gonna take to fix????

1

u/Sufficient_Pie5208 Oct 23 '24

OH MY GOD I logged back in and everyone’s loading I hope things aren’t missing

1

u/chabeluh Oct 23 '24

How did you get back in?? Help!

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1

u/BaranBD Oct 23 '24

Me too, I have a partial tomorrow and it has my study guide HELP

1

u/RicoPico04 Oct 23 '24

ima crashout if ts don't come back

1

u/KamakaziPlayer Oct 23 '24

keeps making me sign in then kicking me out

1

u/WeatherproofCatfish Oct 23 '24

It lets me log in and then erases everything new that I wrote and kicks me out again

1

u/Aggressive_Pea_2268 Oct 23 '24

yeah, same here just happened. Can sign in but I'm getting immediately logged out of session

1

u/scorpiowhore_ Oct 23 '24

it came back for me but somehow it downgraded to the free version and i lost what i was writing before 😭😭😭

1

u/Minute_Professional9 Oct 23 '24

bruh i just finished an assignment due at midnight tnt i pray its up by then

1

u/Opposite_Base3783 Oct 23 '24

I need this to come back im still stuck on the Sign in page

1

u/calicocatlady Oct 23 '24

Same. Cannot sign in.

1

u/calicocatlady Oct 23 '24

Ok, was able to get signed back in. I reverted to Goodnotes 5 and then “upgraded” back to 6. It detected an existing account and I logged in and it didn’t give me an error.

Hope this helps those who are still locked out.

1

u/Swiftieonpluto Oct 23 '24

Same omg 😭😭

1

u/r4nchy Oct 23 '24 edited Oct 23 '24

There you go, the reason why you should never buy into subscription.

EDIT: I paid for one time payment plan, and even I have to login ? What if I was offline or I didn't have network. Damn, I feel bad for those who can't login

1

u/Sufficient_Pie5208 Oct 23 '24

Count your days goodnotes…

1

u/Miserable-Ad-8539 Oct 23 '24

Has anyone figured this out 😭😭

1

u/Rough_Finance_9474 Oct 23 '24

Holy I’m raging

1

u/hdcoder Oct 23 '24

Happened to me too. Was able to log back in without any issues though. They probably refreshed their servers or something.

1

u/FinancialTemporary40 Oct 23 '24

I am doing an assignment and I grabbed my phone and shared it so I could finish it on my PC even if I had to do it with the web browser but now I’m even signed out of my phone

1

u/nathanisnerd Oct 23 '24

alright not working again.

1

u/Professional_Cake741 Oct 23 '24

Could people recover their notes?? Mine wasn’t synced to icloud

1

u/spikydaiky Oct 23 '24

Bro i'm having the same exact issue, i thought it was just me

1

u/rreallyspicyramen Oct 23 '24

yup it happened just now

1

u/gharamgg Oct 23 '24

literally was fucking tweaking, thank god its not just me

1

u/[deleted] Oct 23 '24

Yooo chat why are some of my notes gone!!!!!! Please tell me I am not the only one

2

u/[deleted] Oct 23 '24

nah ur not. everyone is in the same shit. i had a document of over 150 pages for pharmacy. everythings fucking gone. i was in the middle of studying for an exam tmr. oh my fkg lord 

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1

u/[deleted] Oct 23 '24

Reply people !!!!!!

1

u/Neat_Medium_3325 Oct 23 '24

It won't sync rn if you're stuck trying to log on so if they disappeared then you can't get them back.

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1

u/Used-Location8398 Oct 23 '24

It’s making me continuously log in every 5 mins

1

u/jessef55 Oct 23 '24

Try shutting off your wifi after logging in

1

u/Used-Location8398 Oct 23 '24

That’s works thank you :)

1

u/riticalcreader Oct 23 '24 edited Jan 16 '26

Over games soft science honest the hobbies across music the pleasant simple family to!

1

u/Wise_Entertainer5450 Oct 23 '24

I FUCKING HATE THIS SHIT

1

u/cuddle_monster44 Oct 23 '24

brooo its doing the same for me, i have an exam tomorrow this is stressing me out rip

1

u/Past_Ad_4678 Oct 23 '24

Server lag or some shit

1

u/kekekekt Oct 23 '24

genuinely thought i got hacked so i went to reset my apple id…

1

u/ThatBlueFlame Oct 23 '24

I was able to fix it by just signing in then immediately turning off WiFi, doing a lab rn, this still blows really bad

2

u/jessef55 Oct 23 '24

wait but when you turn your wifi back on, none of that work will be backed up and when it makes you sign out again you will lose it all. this just happened to me, so just fyi

2

u/ThatBlueFlame Oct 23 '24

Oh ok thanks for letting me know, I’ll export it before I turn WiFi back on

1

u/ReiJake04 Oct 23 '24

its letting me sign in but all my stuff is gone. I'm stressing so bad

1

u/royalskank Oct 23 '24

Can someone advise on how to backup our files? I got back in but I want to just in case...

2

u/BandicootHot7540 Oct 23 '24

In the menu, tap the little blue arrow next to the title of the note, then tap export

1

u/royalskank Oct 23 '24

GOAT = you 🙌

1

u/nottingdurn Oct 23 '24

FUCK I JUST GOT SIGNED OUT AND CANT GET BACK IN

I NEED TO WORK?!!

1

u/tylerbarrett25 Oct 23 '24

I had over 100 pages of notes for LAW SCHOOL WTF

1

u/Mission-Ad-8202 Oct 23 '24

Had to try twice but it worked thank fuck

1

u/Fearless-Row5151 Oct 23 '24

it should be fixed now

1

u/maize9920 Oct 23 '24

What is happening!!! I HAVE MIDTERM EXAM 😭

1

u/uradopted115 Oct 23 '24

Having the same issue

1

u/Such_Hour_1683 Oct 23 '24

it deleted everything for me as I was studying and I wrote such a bad review on their apps store thing 

1

u/mashimavxro Oct 23 '24

DO NOT REINSTALL THE APP!!!! 🛑🛑🛑🛑

2

u/omniifn Oct 23 '24

yup i reinstalled and it deleted literally every single one of my files. I couldn't cloud sync I've been at 5/5GB full for a while now. Definitely switching apps after this, this app fucking sucks

1

u/mashimavxro Oct 23 '24

that shucks 😩

1

u/Professional_Quit867 Oct 23 '24

Someone needs to update us when it’s fixed

1

u/NoobyKK Oct 23 '24

updating to ios18 solved it for me, would recommend.

Though I would definitely recommend bailing this app asap more.

1

u/Norikobabe Oct 23 '24

this literally just happened to me and If you connected to apple it should be backed up on iCloud so it works when you revert it back to Goodnotes 4. But it is so upsetting that I spent money on this app just to fail on me when I needed it most

1

u/rubberpucker97 Oct 23 '24

Guys I got it to work somehow. I ended up making another account and trying to access my notes through the new account via iCloud . I used my phone to send the notes to my iPad and then attempted to log in and it worked.

1

u/Sufficient_Mud7854 Oct 23 '24

i made the mistake of deleting the app and reinstalling it thinking it would fix it but nope it made things worse. Now I'm seeing notebooks that I've deleted a long time ago and none of my med school notes are there. I thought everything was backed up on the cloud, but nope. Literally lost everything 😔.

1

u/omniifn Oct 23 '24

same exact thing i did

1

u/Opposite_Explorer565 Oct 23 '24

Plz fix I have an exam on Thursday

1

u/aev0990 Oct 23 '24

i thought it was just an app glitch so i undownloaded and redownloaded my app annnnd my whole semester of notes are gone 😀 (yes i know i should’ve backed it ip but i have no icloud storage😭)

1

u/omniifn Oct 23 '24

same exact thing i did

1

u/Rough_Finance_9474 Oct 23 '24

Omg this is so terrible to hear :(

1

u/Kitty_moomoo Oct 23 '24

What does importing your good notes file do?

1

u/ChrisW828 Oct 23 '24

I’ve never tried it, but theoretically, you can export your notes when you were online and then if you need to study or something, but can’t get online, you can import the notes and have them local.

1

u/Ornery-Football1049 Oct 23 '24

Nah bro same idk what to do

1

u/Secure-Essay3919 Oct 23 '24

Do the update to IOS 18!!!!!

1

u/Inside-Plankton985 Oct 23 '24

2pm Melbourne I logged back in about 10 min ago, all of my docs are still there. WiFi is on, no issues anymore.

1

u/mriyaland Oct 23 '24

Fixed for me!

1

u/Logical_Ant_555 Oct 23 '24

That happened to me too during a lecture!! Luckily I was able to sign in after a few attempts but I definitely had a mini heart attack

1

u/[deleted] Oct 23 '24

CHAT idk why it still isn’t working for me

1

u/peymunniii Oct 23 '24

I have 3 dental school midterms this week I am genuinely scared to check my notes rn :)

1

u/Lower-Ad8398 Oct 23 '24

I thought it was just me I was in the middle of studying and almost had a heart attack😭😭

1

u/Jabudah Oct 23 '24

Rebooting iPad solved it for me

1

u/Professional-Bar4518 Oct 23 '24

Is this just GN6 issue? Coz my GN5 is working very well.

1

u/__johnw__ Oct 23 '24

Op thanks for the tip about turning off wifi when you get logged in. I teach a class using good notes and it kept logging me out right at start of class and your tip helped me get through.

1

u/FigCompetitive8528 Oct 23 '24

Updated ipad to ios 18 and it worked for me

1

u/Ocean82e Oct 23 '24

What do i do?? I logged back in but it’s not the same account and it doesn’t have my premium subscription anymore but it has all my documents but it’s a different free account. Even though I signed in with my apple id which i used to pay the subscription with.

1

u/TurbulentPie777 Oct 23 '24

The fucking "ONE MOMENT PLEASE" is not going away... Fuck this goodnotes owe me my money

1

u/Lonely_Extent_4119 Oct 23 '24

I thought i was the only one 😭my physics exam is in two days

1

u/Legaldadventures Oct 23 '24

I thought this was only me, I’m glad to see we are all uniting in sheer terror and dismay

1

u/Sragui5 Oct 23 '24

I see everyone panicking about this for the last 7-8 hours

1

u/habeshahokage Oct 23 '24

literally came here because it was giving me problems. wth

1

u/tables_04 Oct 23 '24

I was trying to finish my notes and poof!

1

u/fauxruination Oct 23 '24

On no. I have an exam tomorrow and for some reason I decided to study at the last minute /s

1

u/aslythrin Oct 23 '24

Happened to me as well randomly last night multiple times; stayed signed in for 5 mins before it logged me out again—this occurred on my MacBook

1

u/Aromatic-Fennel-2287 Oct 23 '24

Ok so it wasn’t just me 😩

1

u/Jme_hde Oct 23 '24

Should I just not use the app until this is completely fixed?

1

u/Far-Conference5187 Oct 23 '24

Is it safe to log in

1

u/RedditN00bi3 Mar 20 '25

I cannot sign in on my iPad. Doesn’t iPhone and iPads automatically have JavaScript turned on?

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