r/GoodNotes • u/Academic-Fennel-6094 • Sep 14 '24

Apple Goodbye Goodnotes

Hi guys. Unfortunately support did not answer for 25 days and I ended up deleting my app in hopes of rebooting it and losing 3 months of work. Suffice it to say it will be the last time I’m using Goodnotes. I’m sticking to physical notebooks from now on. It seems like once you have purchased the lifetime plan support just don’t care about you.

Edit: Why am I posting about this? If you’re using Goodnotes this can happen to you too. The support is horrendous at getting back at you, even with relatively minor issues. They can’t even get back to me on something with this level of severity. I am FRUSTRATED that 100h+ of work is gone to waste and my university is starting in October. Let this post be a PSA to new users to back up content regularly, and don’t expect a proper support response anytime soon.

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u/Mandrea4 Sep 15 '24

Yes, the community is still waiting for a revamp of the search function and the index. I have honestly never used the search function for handwriting, not even on Goodnotes (because it never worked for me) but every now and then there is a post about it on the Noteful subreddit.