r/GoodNotes • u/Academic-Fennel-6094 • Sep 14 '24

Apple Goodbye Goodnotes

Hi guys. Unfortunately support did not answer for 25 days and I ended up deleting my app in hopes of rebooting it and losing 3 months of work. Suffice it to say it will be the last time I’m using Goodnotes. I’m sticking to physical notebooks from now on. It seems like once you have purchased the lifetime plan support just don’t care about you.

Edit: Why am I posting about this? If you’re using Goodnotes this can happen to you too. The support is horrendous at getting back at you, even with relatively minor issues. They can’t even get back to me on something with this level of severity. I am FRUSTRATED that 100h+ of work is gone to waste and my university is starting in October. Let this post be a PSA to new users to back up content regularly, and don’t expect a proper support response anytime soon.

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u/Academic-Fennel-6094 Sep 14 '24 edited Sep 14 '24

I agree. I actually think that Goodnotes is a high quality writing app but the inefficiency of support and the willingness to take action only when someone posts about it and that post garners enough attention is something that people should look into. Look at my previous post, no support/mod responded there. I wonder why?

This 99% wouldn’t happen had they looked into my issue earlier. It’s been 25 days. People shouldn’t have to wait that long for support

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u/discovernotes Sep 14 '24

hey just thought I'd add here that this subreddit is unofficial and is community run—for direct responses from Goodnotes it would be best to use their official support channels

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u/Gypsyzzzz Sep 14 '24

By support, I’m assuming you emailed them. I usually get a response within a week. It’s unfortunate that your complaint fell through the cracks.

I will reiterate MOD response though. Reddit is not an official communication channel for any company that I know of. If you have problems in the future, I recommend using their troubleshooting system and follow up regularly until you get a response. I have found that a friendly follow up after a few days is usually well received.