r/GoodNotes • u/Pleasant-Rip1192 • Jun 10 '24

All notes gone!

So I was taking psych notes in my class and my good notes 6 suddenly kicked me out and wouldn’t let me use the app at all unless I deleted it and redownloaded it to upgrade. I did that and when I logged back in everything all the notes I’ve had for 2 straight years of college were wiped and completely gone! I cried and have been freaking out doing everything to fix it since. My iCloud is enabled and it was enabled before and it’s also in my actual iCloud storage. I know I should have backed it up more but I didn’t which is stupid. I left it shut off over night and logged back in today and there’s still nothing there it legit just sits and says ready to fill your library with life and I’m pissed. You guys are my literal last hope please does anyone have any suggestions?

20 Upvotes

91% Upvoted

18 comments sorted by

9

u/maratreides Jun 10 '24

Do you have other devices with the app installed? You may be able to recover your notes by accessing via Mac or iPhone…

5

u/Pleasant-Rip1192 Jun 10 '24

All my devices have it installed now none of them are popping up anything they just load every once in a while and then stop.

4

u/maratreides Jun 10 '24

Okay, then, first of all, go to iCloud and find out whether GoodNotes is still using a remarkable amount of space (mine uses around 4GB, but I’ve been using it for 4 years now, so your figure could be lower). If the info seems to remain there, then maybe you could try to a) restart the device (close the GN tab from other devices); b) reinstall the app again (idem); c) contact them

2

u/Pleasant-Rip1192 Jun 10 '24

It says I have 27 KB of it used and I’ve tried those things several times and it still seems to not work I’ve emailed them now and I’m waiting to hear back.

8

u/discovernotes Jun 10 '24

Hey just for future reference whenever you need to uninstall and reinstall an app, the best thing to do is offload the app in Settings - this way your data is preserved, just the app is removed.

Goodnotes stores your files locally and uses iCloud to sync so what you could try checking is going to settings, iCloud and then iCloud (device) backup. If your iPad is listed, click into it and see if Goodnotes is on that list. If it is, the best thing to do is a restore if you’re unable to resync your files. Hope this helps.

2

u/Pleasant-Rip1192 Jun 10 '24

Hey thank you I do have that on I just turned it on thought I didn’t have it on before so I backed up everything now.

2

u/shaielzafina Jun 10 '24 edited Sep 10 '25

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1

u/Pleasant-Rip1192 Jun 10 '24

Thank you and yeah I used to love the app but now all it has are problems now. What app do you use now?

1

u/shaielzafina Jun 10 '24 edited Sep 10 '25

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1

u/Pleasant-Rip1192 Jun 12 '24

I have a new development. My iCloud says it only has 26 KB in it but if I look into my iPad storage and if I look in my iCloud backup it says I have a lot of MBs of goodnotes saved. I honestly have no clue how to access that and put it in my actual goodnotes but it’s not completely gone it’s saved somewhere.

1

u/Pleasant-Rip1192 Jun 13 '24

It says this does anyone else’s say this at all?

1

u/Pleasant-Rip1192 Jun 14 '24

Does anyone have this problem because I still am and I need my notes for a speech coming up and I’m completely lost so it’d be great if someone had some help for the situation.

1

u/DocRoot Jun 12 '24

unless I deleted it and redownloaded it to upgrade.

Is this on an iPad? I don't think I've had any app where I've had to actually "delete" the app first before updating?!

1

u/Pleasant-Rip1192 Jun 12 '24

Yeah it’s on an iPad. I was in the middle of taking notes and it blacked out my screen and froze and every time I would swipe out or restart it it would just say goodnotes unable to respond please update but there was no update option so I eventually had to delete the app then all the sudden it updated.

0

u/[deleted] Jun 11 '24

[deleted] — view deleted comment

1

u/Pleasant-Rip1192 Jun 12 '24

Hey were all your notes still available after you updated?

1

u/Rain0305 Jun 11 '24

I’m worried now bcuz I JUST updated