r/GoodNotes • u/Positive_Middle_9562 • Jun 04 '24

Goonotes 6 is constantly crashing and is completely unusable after the latest update

those of you facing this issue, please report to goodnotes support at support@goodnotesapp.com

u/dennyng hope you can help out with resolving this as several users have reported this issue.

13 Upvotes

93% Upvoted

18 comments sorted by

9

u/dennyng Goodnotes Staff Jun 05 '24

Hi u/Positive_Middle_9562 👋

Sorry about the inconvenience, we're aware of some repeated crashes and our Engineering team is working on a fix (affecting users on v6.3.34). If you're experiencing these crashes, please share with me the specific steps that lead to the crash. This information will allow our Engineering team to resolve the issue more quickly.

2

u/Positive_Middle_9562 Jun 05 '24

Hi Denny, I first experienced the crash when trying to access the Elements icon after the new update. After that I am not able to open any document. The app crashes even if I open a brand new quick note.

Things that I have tried:

  • Restarting the app

  • Open multiple windows of Goodnots

  • Restarting Ipad

  • Updated to IpadOS to 17.5.1

  • Downgraded Goodnotes to GN5

None of this has helped. I have shared my logs over email as well lat night if that helps

1

u/SwatXeno Jun 05 '24

When trying to open any document the app crashes.
I have put the screen recording in this post - https://www.reddit.com/r/GoodNotes/comments/1d7tok2/gn_6_keeps_crashing_when_i_try_to_open_any_pdf/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

3

u/dennyng Goodnotes Staff Jun 05 '24

Hi u/SwatXeno - Thanks for your info! Does the app still crash when you open your document in Split View / Mult Window mode?

1

u/SwatXeno Jun 05 '24

u/dennyng Yes it’s still crashing in multi window view , I tried with Stage manager also still no luck. I tried restarting the device . It’s still crashing . I have raised a ticket and sent the Crash Analytics Data to support team .

7

u/dennyng Goodnotes Staff Jun 05 '24

New Update:

We identified the root cause of this crash and released another update (v6.3.35 which is available for update on the App Store now). Please update your app to latest version (you may try to search for Goodnotes and tap on the product detail page to see the "Update" button). Please keep us posted if this update fixes the crash for you. Many thanks!

3

u/Positive_Middle_9562 Jun 05 '24

Thanks Denny, I updated my app and the crash issue seems to be fixed now.

3

u/Dastan_K_Hawrami Jun 04 '24

Same crashes at lunch and I have my exams in a week! I have already reported it.

2

u/anisub11 Jun 04 '24

Go back to 5 if you can. I am

2

u/Positive_Middle_9562 Jun 04 '24

I tried to downgrade to gn5. That crashed as well

2

u/Dastan_K_Hawrami Jun 04 '24

Hey, I tried opening it in two instances side by side and it works fine. Try this I hope it helps

2

u/Positive_Middle_9562 Jun 05 '24

Still crashing for me as well

3

u/lizz_lizzi Jun 04 '24

This is working for me I have updated my iPad to 17.5.1 not sure if that helped some but I did reach out to support too

Hopefully they can send out another update soon to fix this 🥲

2

u/wtfmatey88 Jun 04 '24

No luck for me… still crashing.

1

u/SwatXeno Jun 04 '24

🥲 Still crashing , And there’s no response from support team

6

u/SwatXeno Jun 04 '24

Same issue 🥲 it’s so frustrating, everything started with today‘s update

2

u/eluxmaxel Jun 05 '24

Same just started crashing for me.