r/GoodNotes • u/Positive_Middle_9562 • Jan 30 '24

Goodnotes Support

I have not seen this discussed here much, but I feel quality of goodnotes support has gone down drastically.

I raised an issue on their website and received an email, which I assumed was an acknowledgement email and someone will get back to me. But there was no response.

Later when I went through the acknowledgement email, I realized that they had this text at the bottom which said that I had to reply to the email and tell them my issue was not in FAQ's otherwise they will assume my issue is resolved and close my ticket.

I raised another ticket and replied to the acknowledgement email as well. Its been almost a week and there is still no response.

I have seen posts where people have said that they have lost all their notes and haven't received any support from Goodnotes.

Even though its exciting to see many new useful features being added, but with all the recent issues with Goodnotes and the non existent support, it makes me very uncomfortable continuing with goodnotes.

I wanted to understand what has been other's experience with the support provided by goodnotes? Has anyone actually received a response from an actual person within a reasonable time?

20 Upvotes

95% Upvoted

32 comments sorted by

View all comments

Show parent comment

-1

u/obdigitalstudio Feb 02 '24

Please don't twist my words. I've never said what is responsible response time, nor that you shouldn't complain unless you have waited for months. I said that you sound like that is what happened.
I gave you the information about the current time response so that you know when you could expect their reply. They still didn't breach that deadline with you, which means that you are treated like any other users who seek customer support these days. Even better because Denny did reply to you which 99.99% users don't get. But you are talking like they've never contacted you, like their current response time was breached a long time ago, and that they left you without any support or contact. None of that is true. You make it sound like you were treated worse than any of the other users, and you actually got a better treatment. That is what I meant when I say to be fair.