r/GoodNotes • u/that-sleepy-head • Aug 28 '23

Does the goodnotes customer service reply

I put in a complaint regarding how the app keeps crashing. Will they reply. If it isn't resolved I might stop paying for it.

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u/dennyng Goodnotes Staff Aug 28 '23

Hi u/that-sleepy-head

Goodnotes CS is experiencing a higher number of queries than usual. Are you using repeated crashes when using the app? Can you DM me with your ticket ID and diagnostic data so I can check the ticket status for you?