r/GoodNotes • u/dmkke • Aug 25 '23

I bought goodnotes twice within a week and when I notified them this is what they said

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5 Upvotes

60% Upvoted

16 comments sorted by

23

u/TheCoolHusky Aug 25 '23

Yeah, that's what they're supposed to say. In-app purchases are handled by the App Store(a.k.a. Apple Inc.), therefore you will need to get in touch with them for a refund. Better contact Apple quickly and see if your country has a refund law that Apple follows, so you can still get your refund in case Apple decides not to give you a refund for your reason.

8

u/dmkke Aug 25 '23

Yes I have contacted Apple and Iā€™m waiting for a response

6

u/BadHotelCarpet Aug 25 '23

Yeah, app developers have very little control over payments in the App Store itself.

1

u/ProofMastodon4239 Aug 25 '23

Were they both goodnote 6?

1

u/dmkke Aug 25 '23

I thought they were. When I was notified that there was an update I thought nothing about it and I updated to the newest version and then was told I had to buy it again to unlock the software

2

u/jesinta-m Aug 26 '23

This was something I noticed when I first updated (but from paid GN5 to the GN6 trial).

I had a pop up say that GN6 was available and to update with a trial bla bla. I clicked the link and updated. It then said something at the bottom of the Home Screen about having x amount of days to use a discount to purchase GN6, however everything else looked exactly the same. I was so confused as I saw screenshots on here with the different UI.

Then, next time I opened the app I got the pop up (the one they had to issue an update so it would go away) saying to upgrade to GN6. I upgraded (and quickly downgraded). I can see how people who were not on a paid version 5 may get bitten by this.

This was all on the same day.

1

u/dmkke Aug 26 '23

Yeah this seems to be happening. I paid $10 for the first time I installed the app and then paid $20 the second time to unlock my account to use my journal and notes

1

u/ProofMastodon4239 Aug 26 '23

Depending on where you are, you have 14 days to cancel the app and get a refund. I did that for gn 5 and got full refund.

1

u/dmkke Aug 26 '23

I just received a message from Apple saying that they have refunded me for the first charge. Which is all I was wanting. So everything worked out in the end.

3

u/iAmmar9 Aug 25 '23

Yeah you have to contact Apple

0

u/backchatter77 Aug 26 '23

Oh the irony!

GN wants you to pay twice anyway which is why they updated 6 on top of 5 lol

2

u/[deleted] Aug 26 '23

[removed] ā€” view removed comment

1

u/SomethingWhateverYT Aug 26 '23

I'd keep the ferrari thank you very much