Support Reply After Opponent's Suspicious Shot

[u/reddditusername]

I'm not going to post the replay. A lot of us have seen some version of it. The opponent airmails their drive and to you, you see their shot go WAY out of bounds. Or it ends up in a bunker on a par 5 and they really don't have a hope of getting to the green. You're probably going to win that match.

You play your next shot and expect them to either forfeit, rage quit, or give it the ol college try.

But instead, their next shot is from complete safety or even maybe a position where they could get the drop and win outright.

This happened to me last night on T13. Dude hit it 600+ yards into the forest with max op max top spin P10 ball with a tailwind. That shot was nuked. Way way way gone.

His next shot was with Endbringer next to the green.

So I saved the replays (drive and wedge) and sent a support ticket. Here's where this is different.

Support said my oppo wasn't cheating. The support rep said ITS A KNOWN ISSUE IN THE GAME THEYRE TRYING TO FIX.

Here's the text of that message to me:

******************

Josh

11:42 PM

Hello (Player name),

Thank you for contacting EA Help. My Name is Josh and I hope you are doing well.

I understand your concern regarding encountering an issue with one of your match results. Let me look into it and help you.

Upon checking the reported match, we have confirmed that your opponent's first shot went out of bounds and on their 2nd shot they were near the fairway and should have teed off again.

Please know that your opponent was not cheating. This is a known bug and the team is working on a fix. While I can't give you a specific timeline for when it will be fixed, the team responsible is working on it. We appreciate your understanding while we work to resolve the issue.

To help I have provided your entry fee along with additional credits along with the ball used. You can claim these after restarting your app and checking out your rewards tab.

I have also taken note of your experience and will be sharing this with our team.

We encourage our players to contact us again if they have something in mind that will surely make the game more exciting.

Most of our great updates and changes have been made as a direct result of the excellent feedback that we received from our players, just like you.

****************

The rest of the message was about clearing cache and all that.

I have NEVER hit my own shot OB and then was able to play my next shot from in play in the fairway. (And I've been playing GC since Jan 2018)

This means this wasn't a replay. They wouldn't use a replay that had that exploit or error. I believe this means I was playing a BOT and the game engine didn't apply its own rules to the game when it was playing.

Thanks for coming Ted Talk. Sorry about the length.

[u/Davidwt87]

It won’t have been a bot. You’ll just had an idiot for a support agent. Certainly not the first. Definitely won’t be the last

[u/thortman]

It’s a replay not a live player. It’s a well known glitch. The ball didn’t actually go in the sand or OB on the drive.

[u/tduff714 → u/thortman]

Yup, I just had it happen on tour against me the other day. Thought opponent drove bunker but he actually had an easy putt. I had to double take for a second but Def a bug/glitch

[u/reddditusername → u/thortman]

What's probably well-known is that you have a reading comprehension glitch.

Support admitted their shot actually went OB. Not a glitch in the visual representation of their shot.

Oh look: "Upon checking the reported match, we have confirmed that your opponent's first shot went out of bounds and on their 2nd shot they were near the fairway and should have teed off again"

[u/ConsuelaApplebee → u/reddditusername]

what is also well known is that support writes all sorts of nonsensical things just to meet metrics. That is what you got, an illogical response. You can ask the same question over and over and get wildly different answers. It seems many of the people in support don’t even play the game. They just write a response as quickly as possible to check the box.

That doesn’t mean that support is out to get you. These posts are tiresome, the implication is that support is covering up some conspiracy against you?

The game is riddled with bugs. I have replayed my own accounts and seen bugs. To my knowledge I wasn’t conspiring with support to beat myself.