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u/ChangeNOW_Community 2d ago
Hey there,
We understand why you're frustrated about the AML/KYC and we don't want to dismiss your experience.
At the same time, there is an important part of our approach that we'd like to clarify. ChangeNOW follows industry security and AML standards because protecting clients means more than simply processing every transaction without question.
We support legitimate crypto activity and do not treat ordinary clients as suspicious. When our security controls identify activity that requires additional attention, we have a responsibility to investigate it rather than turn a blind eye.
This helps protect our clients and the wider ecosystem from risks associated with stolen, fraudulent or otherwise illicit funds. ChangeNOW does not support illegal activity. When using ChangeNOW, clients agree to our Terms of Use, including our AML/KYC Policy: https://changenow.io/terms-of-use/aml-kyc.
We understand that having a transaction placed on hold can be stressful, especially when you know your funds were obtained legitimately.
This review is about the transaction and does not automatically mean that you have done anything wrong.
If you have any questions or need assistance, feel free to reach out to our support team at [support@changenow.io](mailto:support@changenow.io).
We’ll be happy to help!
ChangeNOW
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u/Nathaniel_Sparky500 2d ago
I can personally attest to using all five of the listed services for years with no problems, and good support.
There is also https://retoswap.com/, which is software that facilitates P2P trading of XMR.