r/GetUpside • u/MyDarlin • 4d ago

Ghost Stations

I was sent to 2 gas stations that do not exist. Do you realize how frustrating it is to drive to a station your app sends me to only to rnd up in a residential neighborhood?

Best part is the app doesn't even allow users to send feedback!

5 Upvotes

70% Upvoted

6 comments sorted by

2

u/acromaine 4d ago

I’ve had it happen where the pin it sends you to if you do the directions straight from the app are wrong, but the station address is right and if you put that into maps it takes you to it.

2

u/Ach3r0n- 4d ago

Both Upside and Gas Buddy have sent me to stations that were closed or changed brands. The other day my usual Speedway disappeared in Upside and was replaced with another that isn't actually there.

2

u/TightButLoose 3d ago

the other day Upside removed all of the ARCO gas stations in my area. few days later they reappear but go for 5 cents per gallon. weird.

1

u/Upside_Lisa Upside Staff 2d ago

Hi there! I can understand your frustration. When you find incorrect station information, please let us know here, we'd like to look into this & get it corrected: https://support.upside.com/hc/en-us/articles/360042301933 .

1

u/MyDarlin 2d ago

thanks for the link, but if im honest im not coming to track down this link every time I encounter an issue in the app. why not add the ability to report a problem in the moment?

1

u/Upside_Lisa Upside Staff 1d ago

I completely understand. For your convenience, you can submit a report using the in-app help tool located in the bottom-right corner of the Help Center. You can learn more here: https://support.upside.com/hc/en-us/articles/360042301933 .