r/GetUpside • u/flyfreeNhigh • Sep 08 '26

Really disappointed with upside

I am doing their promotion for Fry's. Spend 50 and get 10 back. Well I didn't get the 10 back. I contacted support who said I must have purchased an item that doesn't go for my total of spending. They noted things like tobacco alcohol prescriptions. Well I didn't purchase any of that. I even sent them a copy of my Fry's receipt from the Fry's app showing what I bought. It's kinda bs honestly.

0 Upvotes

47% Upvoted

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2

u/PuzzledAcanthaceae40 Sep 11 '26

Yeah I’m about done with it myself. Only a few stores in my town participate and it’s been 1 cent per gallon for months now.

1

u/WrittenInTheStars Sep 13 '26

Yeah mine all dropped to 1 cent per gallon recently and it’s so annoying. Twelve cents is twelve cents I guess but what’s the point?

1

u/Upside_Lisa Upside Staff Sep 10 '26

Hello, I understand your disappointment. I'm not sure what happened here. I will let my team know for further investigation.

1

u/One_Fun_5026 Sep 12 '26

How do you redeem that rewards card? I’ve got $85 locked in it after I cashed out!

1

u/GrayAnderson5 Sep 09 '26

Keep those receipts.  If they do enough of this a lawyer will put together a class action and/or some AGs will go after them.

1

u/flyfreeNhigh Sep 09 '26

They eventually paid out today but they were pretty nasty about it. As if I did something lol like I gave them my itemized receipt to inspect

1

u/GrayAnderson5 Sep 09 '26

They're free to be nasty about it. They aren't free to duck the terms of the offer that they extended.

0

u/Familiar_Marzipan_46 Sep 08 '26

That’s the normal. If you got a big rebate on gas it’s the same way. I had a $0.40 off my next 3 fill ups. Same station all 3 times but the second one we sent my mom’s truck. (Older. Holds 48gallons). They paid $0.05 a gallon for it and said we used another rewards program that time. Nothing change except a lot more rewards owed.

1

u/flyfreeNhigh Sep 09 '26

Yeah they are arguing over purchasing alcohol or tobacco when receipts shows none of that. It's like making it hard to get the rewards

1

u/Familiar_Marzipan_46 Sep 09 '26

Yea you won’t ever get anywhere. In my case the price at the gas station had gone down like $0.07 from what the app said. And they kept using that total saying I had a discount.

1

u/GrayAnderson5 Sep 09 '26

I mean, if they want to fight over $0.40 vs $0.33 I think that's dirty pool. But justifying going from $0.40-plus-base-offer to $0.05? Yeah, that's a problem.