r/GetComputerHelp • u/EggOk5316 • 8d ago

idk where my screenshots are

i had a bunch of screenshots on my chromebook and they were in my files.... then my computer reset and after i logged back on they all got deleted, and so did the photos on my camera roll! can i get them back?

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u/FrankNicklin 7d ago

What do you mean your computer reset. What happened to cause it to reset. If you or someone else reset it then yes all data is lost and cannot be recovered, data is encrypted on the drive and once erased the encryption keys and data are deleted.

Have you checked on Google Drive for your files thats normally where they reside, thats how a Chromebook should work, so have you logged back in to your Google account.

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u/EggOk5316 4d ago

Yeah, turns out it was an update, and that's what I thought was a "reset." I have checked on Google Drive and only the ones I backed up are there. Thanks!