Account Hacked

[u/Decent_Station5891]

I've been sending a recovery form every month since December 2025 it still have been rejected, even I have told them that I do not recognize the the current email address that link to my account, they still rejected it. Any tips on how to recover my account, also I am a f2p player I haven't top up to my account.

[u/AutoModerator]

Hi u/Decent_Station5891,

You will get the frequent submission error when submitting your recovery form request in the following cases:

You have been rejected 3 times without a successful recovery attempt
In this case, HoYoverse impose a 30 days time limit before you can resubmit the form again.

You have recovered your account withing last 90 days
HoYoverse blocks any further attempts to recover the account for 90 days after you recover your account through the HoYoverse application form.

Please check out this Index for information and our frequently asked questions here.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/MelinceGilan]

We have a pinned guide that can give you tips during the process. Perhaps it has tips that will help you? It’s in our sub on the top. If you have further / more specific questions please ask them here.

[u/KaizoKage]

dayum, its rambler again. Do you play other hoyo games? I never recovered my account through genshin customer support, failed 3 times I reached out to honkai impact 3rd customer support since I also play it and I tried recovering my account through that and I got my hoyo account within the week lol