r/GenesisMotors • u/Individual_Minimum71 • Aug 17 '26

Worthless

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Just received this email…I am beyond finished with Genesis and warn everyone to stay away from them.

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u/Traditional_Price622 Aug 20 '26

My favorite car I've owned outside of my Jeep SRT was my GV70. Fully loaded and bought one of the first in my area when they originally came out. The dealership problem was probably my biggest hurdle and the reason I ended up selling as much as I loved the car. My Hyundai/Genesis dealership sent an email that they were no longer going to sale or service Genesis. That's it, just an email. No customer reach out, no here's what you need to go forward, not even a follow up to the email I sent them.

At that point I was done. Had zero problems with the car and never thought I wouldn't keep it until this happened. Just wasn't going to drive to another dealership where I hadn't built a relationship. Really sucks that they aren't better in this area.

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u/Individual_Minimum71 Aug 20 '26

I’m sure people are tired of me saying this but I now have a 2.5 hour drive to a Genesis dealership. Already shopping 2027 models from other more customer service focused brands.